Jocelyn Jorden
San Antonio,TX
Summary
Well-qualified Senior Human Resources Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Goal-oriented Human Resources Specialist with 20 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Personable professional with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Senior Human Resources Non-Commissioned Officer
3d Medical Training Brigade
- Current
- Maintained human resources regulatory compliance with local, state and federal laws
- Conducted company-wide town hall meetings to convey updates
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency
- Provided updates on HR policy changes to employees to satisfy compliance and state laws
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
Human Resources Specialist
377th Theater Suport Command
2018.08 - 2021.10
- Achieved departmental objectives by collaborating with staff to share and implement best practices
- Discovered and resolved complex problems that affected management and business decisions
- Organized and carried out weekly status meetings to inform staff of developments, goals, and tactics as well as best practices suggestions to drive success
- Liaised with community officials and county departments to develop corporate emergency management strategy and coordinate staff response effort
- Incorporated employee feedback to improve processes and strategize long-term business plans
- Forecasted quarterly business needs while acquiring customer feedback for process improvements
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures
- Resolved employee complaints and grievances successfully through mediation and collaboration
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Developed and coordinated employee training programs to improve productivity and performance
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Senior Human Resources Non-Commissioned Officer
4th Battalion 323d Regiment Training Battalion
2015.06 - 2018.08
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Coordinated itineraries and scheduled appointments for human resources staff
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Coordinated employee training programs to improve productivity and performance
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
- Administered compensation, benefits, and performance management systems at direction of supervisor
- Applied mediation and collaboration to successfully resolve employee complaints and grievances
- Developed and maintained HR policies and procedures
- Compiled employee records from individual departments to maintain central files
- Tracked various statistics and kept detailed records to support human resources department
- Helped employees register for benefits programs using online portals
- Set up orientations and initial training for new employees
- Aided staff with employee performance review paperwork and documentation
- Coordinated employee relocation processes
- Updated and maintained employee attendance records
- Responded to employee inquiries regarding benefits and other HR topics.
Education
Bachelor of Science - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX 2006.05 - 2008.05
Associate of Arts - Liberal Arts And General Studies
St. Philip's College
San Antonio, TX 2004.01 - 2006.05
Skills
Software
undefinedTimeline
Human Resources Specialist
377th Theater Suport Command
2018.08 - 2021.10
Senior Human Resources Non-Commissioned Officer
4th Battalion 323d Regiment Training Battalion
2015.06 - 2018.08
Bachelor of Science - Criminal Justice
The University of Texas At San Antonio
2006.05 - 2008.05
Associate of Arts - Liberal Arts And General Studies
St. Philip's College
2004.01 - 2006.05
Senior Human Resources Non-Commissioned Officer
3d Medical Training Brigade
- Current
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