Jocelyn Kraft
Hesperia
Summary
Dynamic manager with a proven track record at Pieology, excelling in all positions I am placed and especially in customer service. Achieved consistent sales growth by implementing effective team and sale strategies. Skilled in performance management and upselling, I prioritize customer service. I love to interact with people and I am passionate about nutrition and health. Seeking to transition into a brand ambassador position where I can apply these skills to boost sales and passionately express the benefits of the products.
Overview
2
2
years of professional experience
Work History
Manager
Pieology
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Directed team performance to maintain a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues quickly to ensure customer satisfaction.
- Managed employee reviews, training, schedules and implemented strategies to increase sales and profitability.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels.
- Consistently met or exceeded sales goals through diligent effort and exceptional customer interaction.
- Boosted store sales by promoting new product(s), signing up customers for company reward programs and coordinating fundraisers.
Education
Associate of Science - Nursing
Victor Valley College
Victorville, CA06-2023
Skills
- Customer service
- Team leadership
- Goal setting
- Performance management
- Interpersonal communication skills
- Product and service knowledge
- Customer relations
- Upselling
- Cash handling
- Staff motivation
- Energetic and dedicated
- Team training and mentoring
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Pieology
11.2023 - Current
Associate of Science - Nursing
Victor Valley College
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