Jocelyn Lavoie
Swansea,MA
Summary
Safety-focused professional with a strong background in emergency preparedness and safety protocols. Demonstrated ability to improve operational standards through effective teamwork and problem-solving in high-pressure situations. Committed to fostering a culture of safety and efficiency.
Overview
10
10
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Warwick, Rhode Island
04.2025 - 06.2026
- Monitored premises to enhance safety and security for all personnel.
- Responded promptly to alarms and emergencies by following established protocols.
- Conducted access control checks to verify identities and restrict unauthorized access.
- Collaborated with law enforcement to support investigations and expedite incident response.
Assistant Store Manager
Burger King
Swansea, Massachusetts
03.2022 - 06.2024
- Directed daily store operations, prioritizing customer service excellence and efficient scheduling to enhance overall performance.
- Resolved customer complaints, strengthening loyalty and improving overall customer experience.
- Trained new staff on effective customer interaction techniques and compliance with food safety standards to ensure a knowledgeable team.
- Tracked inventory status and ensured prompt restocking of merchandise.
Marriot Reservations Call Center
Marriott
Fall River, Massachusetts
01.2020 - 03.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sandwich Artist
Subway
Swansea, Massachusetts
06.2018 - 12.2019
- Prepared fresh sandwiches with attention to customer preferences and dietary needs.
- Operated cash register, processing customer transactions accurately and efficiently.
- Followed food safety guidelines to ensure quality and freshness of ingredients.
- Trained new staff on proper sandwich-making techniques and customer service standards.
- Monitored inventory levels, restocking supplies as needed to support daily operations.
Welder
Whirlpool
Fall River, Massachusetts
05.2016 - 04.2018
- Fabricated metal components using MIG and TIG welding techniques.
- Operated various welding machines and tools to complete tasks efficiently.
- Maintained a safe and organized work environment following safety protocols.
- Maintained a clean working environment by removing scrap metal from work areas.
- Set up welding machines based on the job at hand.
Education
High School Diploma -
Diman Regional Vocational Technical High School
Fall River, MA06-2016
Some College (No Degree) - Office Technologies
Bristol Community College
Fall River, MASkills
- Access control
- Access management
- Surveillance techniques
- Incident response
- Incident reporting
- Alarm response
- Safety protocols
- Conflict resolution
Languages
English
Native/ Bilingual
Timeline
Security Officer
Securitas Security Services USA
04.2025 - 06.2026
Assistant Store Manager
Burger King
03.2022 - 06.2024
Marriot Reservations Call Center
Marriott
01.2020 - 03.2022
Sandwich Artist
Subway
06.2018 - 12.2019
Welder
Whirlpool
05.2016 - 04.2018
High School Diploma -
Diman Regional Vocational Technical High School
Some College (No Degree) - Office Technologies
Bristol Community College