JOCELYN LAWRENCE
Albuquerque
Summary
Emerging sales professional with hands‑on experience in inside sales and sales operations, eager to contribute to HP’s success. Skilled in fostering collaborative relationships and driving results through strategic communication and problem‑solving. Committed to continuous learning and leveraging industry knowledge to support team performance and exceed expectations.
Overview
7
7
years of professional experience
Work History
Sales Intern
Hewlett-Packard
Rio Rancho
12.2024 - Current
- Supported sales cycles contributing to $146M+ in total sales through accurate account creation, configuration, SKU setup, and contract processing.
- Assisted ISRs and resellers by organizing data, providing information, and supporting opportunity workflows.
- Backfilled ISR roles across New Business Commercial, Enterprise, and Commercial Generalist teams to maintain coverage and ensure smooth sales operations.
- Maintained clean data and consistent workflow processes to support pipeline visibility and sales execution.
- Quickly adapted to new tools, processes, and product knowledge across multiple sales segments.
- Recognized for reliability, communication, and strong attention to detail.
Customer Service Representative / Teller (Business Banking)
First American Bank
Albuquerque
09.2023 - 12.2024
- Supported clients, executives, and business owners with financial needs and account services.
- Communicated professionally with high-level individuals and handled sensitive financial matters with accuracy and confidentiality.
- Ensured precise transaction processing while maintaining compliance and security standards.
Barista / Shift Supervisor
Starbucks
Albuquerque
01.2019 - 10.2020
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Education
Bachelor of Business Administration - Finance Concentration
University of New Mexico
Albuquerque, NM12-2026
Skills
- Sales Operations
- Opportunity Support
- Product Knowledge
- Collaboration
- Leadership
- Proficient with Digital Tools
- Continuous Learning & Growth
- Customer relationship management (CRM)
Timeline
Sales Intern
Hewlett-Packard
12.2024 - Current
Customer Service Representative / Teller (Business Banking)
First American Bank
09.2023 - 12.2024
Barista / Shift Supervisor
Starbucks
01.2019 - 10.2020
Bachelor of Business Administration - Finance Concentration
University of New Mexico