Jocelyn Ledesma

Collaborated closely with director to fulfill requests and support departmental needs. Oversaw interview process and provided training for new hires. Enhanced website functionality and ensured seamless department operations.

• Managed staff training initiatives to enhance service delivery and program effectiveness.
• Streamlined administrative processes to improve operational efficiency within the organization.
• Led front office operations, ensuring seamless guest check-in and check-out processes.
• Implemented training programs for front office staff, enhancing service delivery standards.
• Developed and maintained efficient scheduling systems to optimize staff allocation and coverage.
• Analyzed rate efficiency, monitored credit reports and closely observed daily counts.
• Monitored daily operations, identifying areas for improvement and implementing solutions to increase efficiency in the front office department.
• Supervised case management teams, ensuring compliance with regulations and best practices.
• Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.

Supported finance director in executing financial responsibilities through rapid acquisition of QuickBooks skills. Managed cash collection and counting for departmental deposits. Facilitated the processing of 1099 tax forms to ensure compliance.

• Processed financial transactions, ensuring accuracy and compliance with organizational policies.
• Collaborated with teams to streamline invoice processing, enhancing operational efficiency.
• Trained new staff on financial systems and procedures, fostering a knowledgeable team environment.
• Supported the finance team by processing invoices and expense claims promptly and accurately.
• Helped reconcile bank statements and accounts and maintain accuracy and current records.
• Assisted with preparation of monthly financial statements and reports to inform management.
• Processed daily financial transactions in support of finance team objectives.
• Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
• Input financial data and produced reports using Quickbooks.
• Increased efficiency with thorough maintenance of financial records and documentation.
• Developed proficiency in industry-specific software programs such as QuickBooks, Excel, and other accounting applications.
• Established QuickBooks accounting system to reflect accurate financial records.
• Assisted with payroll for 30-member team by using QuickBooks to record hourly employees' time.

Collaborated with administrative staff and senior management to support departmental functions. Assisted five team members by adapting to their needs and providing departmental support. Contributed to the smooth operation of various departments through effective teamwork.

• Coordinated scheduling and logistics for meetings, ensuring efficient use of resources and time.
• Managed correspondence, prioritizing communications to streamline administrative processes.
• Collaborated with team members on program development initiatives, enhancing service delivery effectiveness.
• Trained new staff on office procedures and software tools, fostering team competency.
• Oversaw inventory management of office supplies, reducing costs through effective vendor negotiation strategies.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Provided case management services for court jurisdiction, assisting individuals convicted of DUI offenses in Van Nuys, San Fernando, Santa Clarita, and Burbank. Collaborated with court case management specialists to facilitate meetings and guide individuals through the DUI treatment program. Monitored participant progress to support compliance with court-ordered requirements throughout the treatment duration.

• Oversaw intake and referral processes to superior courts, enhancing case management efficiency.
• Processed and delivered paperwork for court-related matters. Assisted in retrieving DUI paperwork from courthouse. Supported clients in navigating legal documentation processes.
• Assigned clients from superior courts to appropriate state-sanctioned DUI programs to ensure compliance with legal requirements.
• Facilitated systematic referral distribution to maintain operational efficiency.
• Executed daily login of all referrals to ensure accurate tracking and management.
• Organized and created files for all new intakes.
• Processed terminations and progress reports to support administrative functions.
• Assisted in drafting imperative letters and proof of enrollments to facilitate communication.
• Managed bench warrant letters and other documentation to ensure compliance with regulations.
• Managed posting of all incoming payments to maintain accurate financial records.
• Managed all incoming calls, directing inquiries and taking messages efficiently.
• Managed comprehensive data entry for referral records to ensure accurate tracking.
• Assisted with inter-office travel arrangements as needed. Supported coverage efforts across various locations. Adapted to varying hours based on travel requirements.
• Managed functionality of office equipment to ensure seamless communication and workflow efficiency.
• Executed additional responsibilities to enhance organizational effectiveness at NCADD.

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries and returns to enhance satisfaction.
• Maintained accurate cash handling and balanced registers at shift end.
• Trained new cashiers on checkout procedures and customer service standards.
• Resolved customer complaints effectively, fostering positive shopping experiences.
• Assisted in training new cashiers on register operations and customer service protocols.
• Processed customer transactions efficiently, ensuring accuracy and timely service.
• Greeted customers entering store and responded promptly to customer needs.

• Processed cash and credit transactions efficiently and accurately.
• Maintained cleanliness and organization of checkout area to improve workflow.
• Resolved customer issues promptly, contributing to positive shopping experiences.
• Trained new employees on customer service protocols and register operations.
• Assisted customers with product inquiries and returns, enhancing satisfaction.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Counted money in drawers at beginning and end of each shift.
• Assisted customers with product inquiries and returns to enhance satisfaction.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash handling and balanced registers at shift end.
• Trained new cashiers on checkout procedures and customer service standards.