Jocelyn Manzo
New Oxford,Pennsylvania
Summary
Driven Case Manager with 2 years of managing complex caseloads and supporting diverse client populations. Skilled at assessing client needs, coordinating resources, and adapting quickly to new procedures. Proactive learner committed to ongoing professional growth and skill development.
Overview
4
4
years of professional experience
Work History
Case Manager
Abraxas Youth & Family Services
South Mountain, Pennsylvania
09.2024 - Current
- Attending court hearings and providing testimony on the clients' treatment progress.
- Writing progress and court reports along with discharge summaries.
- Coordinating with legal guardians and county officials to support client treatment plans.
- Providing weekly individual counseling sessions to clients on caseload.
- Monitoring client progress and adjusted care plans to ensure client needs.
- Maintaining accurate documentation and case records in compliance with organizational policies.
- Supporting client behavior management and daily unit operations.
- Utilizing Safe Crisis Management Techniques and skills when necessary.
Intern
Law Offices of Tony Sangiamo
Harrisburg, Pennsylvania
01.2024 - 06.2024
- Organized and maintained client case files.
- Conducted research on clients' criminal history.
- Provided interpretation services for clients with limited English proficiency.
- Assisted clients with completing required intake documents.
Server
New Era Restaurant
Abbottstown, Pennsylvania
05.2023 - 08.2023
- Delivered attentive service by managing food orders and resolved guest issues to ensure a positive dining experience.
- Executed daily cleaning and organizational strategies to maintain various areas throughout the restaurant.
- Collaborated with team members to manage busy shifts and meet service goals.
Packer/Picker
Snyder's of Hanover
Hanover, Pennsylvania
05.2022 - 08.2022
- Efficiently packed and arranged products while being dispensed at a fast pace.
- Loaded products onto pallets and prepared shipments for delivery.
- Inspected finished products for defects and ensured compliance with safety standards.
Education
Bachelor of Science - Criminal Justice, Minor in Sociology
Kutztown University of Pennsylvania
Kutztown, PA05-2024
Criminal Justice Program
Adams County Technical Institute
Gettysburg, PA05-2020
Skills
- Fluent Spanish
- Observation
- Effective Communication
- Customer Service
- Time Management
- Conflict Resolution
- Problem-Solving
- Relationship Building
- Creative Thinking
- Organization and Multitasking
Related Coursework
- Marriage and the Family
- Intimate Relationships
- Child Psychology
- General Psychology
- Introduction to Criminal Justice
- Race and Ethnicity
- Introduction to Law
Timeline
Case Manager
Abraxas Youth & Family Services
09.2024 - Current
Intern
Law Offices of Tony Sangiamo
01.2024 - 06.2024
Server
New Era Restaurant
05.2023 - 08.2023
Packer/Picker
Snyder's of Hanover
05.2022 - 08.2022
Bachelor of Science - Criminal Justice, Minor in Sociology
Kutztown University of Pennsylvania
Criminal Justice Program
Adams County Technical Institute