Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn Matul

Birmingham

Summary

Dynamic and dedicated professional with extensive experience at Walmart, excelling in customer service and complaint resolution. Known for reliability and a strong work ethic, I effectively resolved transaction issues while maintaining high accuracy levels. My ability to collaborate with teams and empathize with customers has consistently enhanced the shopping experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service Cashier

Walmart
09.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Undergrad - Social Work

University of Alabama At Birmingham
Birmingham, AL
04-2026

Associate of Applied Science - Psychology

Northeast Alabama Community College
Rainsville, AL
05-2022

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Reliability and punctuality
  • Professionalism and courtesy
  • Complex Problem-solving
  • Complaint resolution

Certification

  • Certified MIcrosoft Word Specialist
  • Certified Microsoft Word Expert Specialist
  • Certified Microsoft Excel Specialist

Timeline

Cashier/Customer Service Cashier

Walmart
09.2019 - Current

Undergrad - Social Work

University of Alabama At Birmingham

Associate of Applied Science - Psychology

Northeast Alabama Community College

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