Jocelyn Mcpherson
Tucson,AZ
Summary
Patient focused Certified Pharmacy Technician with 14 years of experience and strong leadership skills. Well versed in all aspects of patient care, medical terminology and pharmacy operations with experience in specialty pharmacy billing and processing. In-depth knowledge of insurance coverage, procedure and policies. Delivers courteous patient support and exceptional patient care. Strong work ethic, adaptability and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist
Walgreens Community Pharmacy
Tucson, AZ
09.2021 - Current
- Achieved high success rate in obtaining prior authorizations by effectively collaborating with physicians, healthcare providers and patients to obtain necessary clinical information and documentation for prior authorization submissions.
- Managed high volume of incoming calls, maintaining professionalism while effectively addressing needs of patients and healthcare providers.
- Collect information about prescriptions and medical conditions to assist in applying for patient assistance foundational support for patients to obtain necessary medications without financial burden.
- Achieved recognition for outstanding performance, consistently exceeding established goals and expectations in specialty pharmacy technician role.
ASHP/PTCB Facilitating Instructor
Walgreens Pharmacy
03.2017 - Current
- Trains and serves as mentor for new pharmacy staff offering guidance on best practices within pharmacy settings and customer service.
- Facilitated group discussions, question and answer sessions and participant feedback while ensuring understanding of ASHP/PTCB pharmacy study materials.
- Developed customized training materials,lesson plans, and instructional materials to enhancing participant comprehension and retention of key concepts.
- Proficient in calculated dosage, filled prescriptions, and preparing prescriptions with absolute accuracy.
Pharmacy Operations Manager
Walgreens Community Specialty Pharmacy
02.2022 - 03.2023
- Supported employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Managed budget and resources effectively to maximize profitability while maintaining high-quality service for patients.
- Collaborated with store manager to maintain daily operations.
- Cultivated customer-centric environment within pharmacy, fostering long-term loyalty among patients.
Education
Some College (No Degree) - General Studies
Pima Community College
Tucson, AZHigh School Diploma -
Sahuaro High School
Tucson, AZ05.2005
Skills
- Effective communication
- MS Office
- Confidentiality and HIPAA
- Customer/Patient Services
- Prior authorization processing
- Data Entry
Certification
- PTCB CPhT - Certified Pharmacy Technician
- Active Arizona Board of Pharmacy Technician License
Timeline
Pharmacy Operations Manager
Walgreens Community Specialty Pharmacy
02.2022 - 03.2023
Prior Authorization Specialist
Walgreens Community Pharmacy
09.2021 - Current
ASHP/PTCB Facilitating Instructor
Walgreens Pharmacy
03.2017 - Current
Some College (No Degree) - General Studies
Pima Community College
High School Diploma -
Sahuaro High School
- PTCB CPhT - Certified Pharmacy Technician
- Active Arizona Board of Pharmacy Technician License
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