Jocelyn Medina
Corona,CA
Summary
Dynamic Barista Shift Supervisor with a proven track record at Starbucks, adepts in critical thinking and problem-solving, ensuring smooth operations and exceptional customer service. Skilled in Microsoft Word and fostering teamwork, excels in fast-paced environments, significantly enhancing team efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Starbucks
06.2019 - Current
- Maintains accurate inventory counts to meet customer demands and sustain operations.
- Addresses customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Managing shifts: Ensuring that shifts run smoothly and that standards are upheld.
- Team management: Holding the team accountable to high standards, and maintaining a healthy, team-oriented environment.
- Safety: Follow safety and security policies, including cash handling.
Warehouse
Second Harvest Food Bank Of Orange County
04.2020 - 06.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of food items.
- Assembled pallets and crates for secure transportation of materials.
- Assembled donation boxes and bags for seniors and low income individuals for weekly drive.
Education
Bachelor of Arts - Sociology
California State University - San Bernardino
San Bernardino, CA12.2024
Associate in Arts For Transfer - Sociology
Santa Ana College
Santa Ana, CA06.2019
High School Diploma -
Polytechnic High School
Riverside, CA06.2016
Skills
- Critical Thinking
- Problem-solving abilities
- Microsoft Word
- Microsoft PowerPoint
- Communication
- Time Management
- Customer Service
- Teamwork
- Adaptability
Certification
CITI Ethics Training
Timeline
Warehouse
Second Harvest Food Bank Of Orange County
04.2020 - 06.2020
Barista Shift Supervisor
Starbucks
06.2019 - Current
Bachelor of Arts - Sociology
California State University - San Bernardino
Associate in Arts For Transfer - Sociology
Santa Ana College
High School Diploma -
Polytechnic High School