Jocelyn Mendez
Austin,TX
Summary
Dedicated healthcare worker with experience supporting patients in a fast-paced clinical setting. Skilled in communication, problem-solving, and providing compassionate, high-quality service. Bring strong attention to detail, ability to remain calm under pressure, and a passion for helping others. I am seeking to apply these strengths in a customer-focused role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Austin Regional Clinic
Austin, TX
06.2025 - Current
- Greeted and roomed patients; obtained initial vital signs and chief complaints prior to exams
- Sanitized examination rooms for patient appointments; prepared equipment trays for procedures
- Accurately performed physical and electronic charting duties using EMR/EHR systems (Epic)
- Administered injections and observed effective blood draws using various techniques and tools
- Performed various lab procedures including urinalysis, glucose, flu, strep, and COVID testing
- Set up and performed 12-Lead EKGs and logged results for physician
Navigational Operations & Training Specialist
United States Navy
Norfolk, VA
05.2020 - 07.2024
- Tracked, classified, and evaluated contacts using radar equipment and recommended courses of action
- Improved efficiency during planning and operations by identifying vulnerabilities and offering solutions
- Collaborated with FEMA and senior naval officers to plan event safety protocols including active shooting drills, emergency procedure preparations, and weather accommodations for large-scale air shows
- Contributed to emergency preparedness drills by logging event times and clearly communicated operational changes to Admirals to allow for real-time updates and decision-making
- Trained CDOs & ACDOs on off-hours readiness protocols and signed off on completed trainings
- Supported commanding officer’s readiness plans by ensuring documents were uniform and accessible
- Responded to communications, maintained visitor logs, and controlled admission to secure areas
Education
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The College of Health Care Professions
Austin, TX04.2025
Skills
- Adaptable & Dependable
- Helpful Team Player
- Conflict Resolution
- Problem Solving
- Attention to detail
Certification
Certified Medical Assistant
Timeline
Certified Medical Assistant
Austin Regional Clinic
06.2025 - Current
Navigational Operations & Training Specialist
United States Navy
05.2020 - 07.2024
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The College of Health Care Professions