Jocelyn Miller

Danny K's Billiards & Sports Bar

02.1995 - Current

Manage and assist General Manger to oversee FOH daily restaurant operations
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
Analyzed sales data to identify trends, driving promotional strategies and product placements
Streamlined communication processes between departments, increasing workflow efficiency and responsiveness.
Ensure brand and service standards are consistently upheld
High-level understanding of full service dining operations from BOH to FOH
Manage staffing and training for a strong leadership team
Coordinated staff training, motivation, and discipline employees to maximize team performance
Implemented new scheduling system, validating labor allocation accuracy and reducing overtime costs
Managed inventory levels, ensuring optimal stock availability for peak operations
Oversaw inventory management processes to maintain proper stock and minimize spoilage or waste
Develop cost analysis for food and drink menus
Menu development for trending cocktails, specials, and promos
Build rapport and maintain strong vendor relationships
Guest satisfaction and interaction ensuring positive dining experience
Handled cash accurately and prepared end of day reports