Jocelyn Moran
Rogers,Arkansas
Summary
Dynamic customer service professional with a proven track record at Strider Bikes, proficient at problem-solving and active listening. Successfully worked well with others at Plato's Closet, enhancing workflow efficiency. Recognized for organizational skills and effective social media management, driving engagement and promoting brand presence. Committed to delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service
Strider Bikes
11.2024 - Current
- Answered customer questions and resolved bike-related challenges effectively.
- Assembled and showcased bikes to attract customer interest.
- Guided customers in understanding product benefits compared to alternatives.
Receptionist
Hudson Hawk
03.2024 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Shiftlead, Buyer, Social Media Manager
Plato's Closet
06.2022 - 06.2024
- Executed store opening and closing procedures with precision and consistency.
- Trained new employees while delegating daily tasks to enhance workflow efficiency.
- Sorted clothing items, ensuring customers received correct items and accurate refunds.
- Oversaw cash handling processes, guaranteeing accuracy and proper documentation.
- Managed bank deposits in compliance with financial protocols for accountability.
- Promoted store presence through effective management of Instagram and TikTok accounts.
Education
High School Diploma -
Roger’s High School
Roger’s, ARSkills
Organizational skills
Problem solving
Active listening
Team collaboration
Punctuality
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service
Strider Bikes
11.2024 - Current
Receptionist
Hudson Hawk
03.2024 - 05.2025
Shiftlead, Buyer, Social Media Manager
Plato's Closet
06.2022 - 06.2024
High School Diploma -
Roger’s High School