Jocelyn Nova
Iselin,NJ
Overview
3
3
years of professional experience
Work History
Office Manager
Cars Time
Linden, NJ
01.2025 - Current
- Delivered outstanding customer service by assisting clients throughout the car-buying process, including scheduling and coordinating test drives
- Managed all aspects of vehicle financing, pricing, and sales processing to ensure seamless customer transactions
- Tracked and organized company taxes, ensuring timely and accurate submissions
- Registered temporary tags, prepared titles and processed vehicle registration documents all in compliance with state regulations
- Maintained accurate daily sales and inventory reports for internal and tax purposes
- Ordered and maintained office supplies to support operational efficiency
- Played a key role in managing sold inventory flow, supporting team sales goals
- Collaborated with sales and management teams to ensure compliance and smooth office operations
- Handled high volumes of incoming and outgoing calls with excellent phone etiquette, answering customer questions and directing calls appropriately
- Collaborated with multiple financial institutions and lenders to secure vehicle financing options tailored to customer credit profiles
- Collected and verified all necessary documentation including income verification, identification, and insurance for loan approvals
- Submitted credit applications, monitored status updates, and followed up with lenders to ensure timely funding and contract completion
- Explained financing terms, interest rates, and payment plans to customers, ensuring full understanding before finalizing agreements
- Maintained detailed records of all deals and financial documents in compliance with dealership policies and legal regulations
- Communicated closely with sales team and management to coordinate the finance process with the overall sales workflow
- Ensured all lender contracts were completed accurately and submitted on time to avoid funding delays
- Built strong relationships with lender representatives to negotiate favorable terms and streamline application approved
Lead Sales Associate
Americas Best Contacts And Eyeclasses
Bonita Springs, FL
09.2024 - 01.2025
- Delivered exceptional customer service by guiding clients through eyewear and contact lens selections based on prescriptions and lifestyle needs
- Led daily front-of-store operations, including opening/closing procedures, register balancing, and ensuring showroom cleanliness and organization
- Scheduled and confirmed eye exam appointments while maintaining accuracy and professionalism over the phone and in person
- Demonstrated expert product knowledge on frames, lenses, and contact brands, helping drive sales and meet store goals
- Assisted with insurance verification, processing payments, and explaining benefits clearly to customers
- Trained and supported new team members on sales procedures, POS systems, and customer engagement strategies
- Handled high call volumes with proper phone etiquette, answering product and appointment inquiries efficiently
- Managed inventory restocks, merchandising displays, and visual standards to align with corporate promotions
Beauty Consultant
Target
Linden, NJ
06.2022 - 08.2024
- Consistently exceeded sales goals by promoting new launches, upselling, and recommending complementary products
- Delivered exceptional customer service by building rapport, resolving concerns, and creating a welcoming shopping experience
- Maintained well-organized and visually appealing displays, aligning with brand standards and promotional campaigns
- Provided personalized consultations, helping guests choose products based on their needs and preferences
- Trained and supported new team members on product knowledge, customer service techniques, and sales strategies
- Monitored inventory levels and placed restock requests to ensure availability of high-demand items
- Collaborated with store leadership and corporate beauty partners to drive sales during events and seasonal promotions
- Operated the POS system, processed transactions accurately, and handled customer returns professionally
Education
Linden High School
Linden, NJ06.2024
Skills
- Exceptional Customer Service
- Upselling & Cross-Selling
- Consultative Selling
- Microsoft Proficiency
- POS Systems
- CRM and Inventory Software
- Phone Etiquette & Multi-line Call
Handling - Office Management
- Document Preparation
- Inventory Management
- Finance
- Scheduling & Calendar
Management - Tax Tracking & Daily Reporting
- Order Fulfillment & Supply
Management - Financial reporting
- Vehicle registration
- Dealership operations
- Tax compliance
- Expense tracking
References
- Beauty Team Lead, Lissette Verde:908-768-9874
Target, Linden NJ
- Store Manager, Marisa Cornilius:704-962-1112
Americas Best Contacts & Eyeglasses,
Bonita Beach FL
- Dealership Owner, Estasham Rashid:908-943-2472
Cars Time, Linden NJ
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Cars Time
01.2025 - Current
Lead Sales Associate
Americas Best Contacts And Eyeclasses
09.2024 - 01.2025
Beauty Consultant
Target
06.2022 - 08.2024
Linden High School