Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Ohde

Nashua

Summary

Dynamic retail supervisor with a proven track record at Columbia Sportswear. Recognized for enhancing customer service, proficient in merchandising and operations.

Overview

6
6
years of professional experience

Work History

Retail Supervisor

Columbia Sportswear
08.2022 - 03.2025
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall staff attentiveness.
  • Traveled to multiple locations (Birch Run, Tilton, Kittery, etc.) to provide help with coordinating merchandise and setting up pop-store floor plans.
  • Supported the pop up store and main location alongside management eam at Merrimack NH outlets.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented in accordance with given directive. Making changes when needed.
  • 2023 Annual Performance Review, reached Meets and Exceeds
  • 2024 Annual Performance Review, received a Significant Impact rating

Interim Retail Supervisor

Columbia Sportswear
04.2022 - 08.2022
  • Earned an Above and Beyond coin for providing efficient and outstanding customer service

Bookkeeper

Seaward Charters
06.2021 - 06.2022
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.

Retail Associate

Columbia Sportswear
09.2021 - 04.2022


  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join the greater rewards program.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Opened, shelved and helped supervisors with merchandising new products visually and organized displays.

Floor Supervisor

Columbia Sportswear
07.2020 - 01.2021
  • Held team meetings to gain feedback, as well as providing them with updates and policies.
  • Assigned tasks to team members to complete an entire store transfer within a designated time frame.

Sales Associate

Columbia Sportswear
05.2019 - 07.2020
  • Organized and rotated stock on racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash and Foxwoods' reward transactions efficiently while adhering to company/casino handling policies, ensuring accuracy in all financial exchanges.
  • Was a selected associate to manage returns, exchanges and refunds.
  • Assisted with reservation tax adjustments on the older POS system.

Education

No Degree - Physics And Mathematics

Merrimack College
North Andover, MA

Skills

  • Task delegation and supervision
  • Inventory and replenishment coordination
  • Policy enforcement
  • Staff training and development
  • Technology proficiency
  • Multitasking
  • Merchandising operations
  • Problem anticipation and resolution

Timeline

Retail Supervisor

Columbia Sportswear
08.2022 - 03.2025

Interim Retail Supervisor

Columbia Sportswear
04.2022 - 08.2022

Retail Associate

Columbia Sportswear
09.2021 - 04.2022

Bookkeeper

Seaward Charters
06.2021 - 06.2022

Floor Supervisor

Columbia Sportswear
07.2020 - 01.2021

Sales Associate

Columbia Sportswear
05.2019 - 07.2020

No Degree - Physics And Mathematics

Merrimack College

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