Jocelyn Ortiz
Las Cruces,NM
Summary
Adaptable and detail-oriented professional with a background in health and support services. Known for operating with compassionate care and effective task prioritization. Ready to leverage training and expand skills in my profession.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Casa De Esperanza
Las Cruces, NM
09.2023 - 02.2026
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Facilitated communication between clients, families, and healthcare providers to ensure comprehensive care.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Monitored client progress and documented behavioral changes for ongoing assessments and adjustments.
- Advocated for client rights and needs within community resources and service agencies.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Organize social gatherings and community integration activities, ensuring inclusion and independence for the client
- Supported clients with personal care tasks ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals by providing consistent and compassionate care
- Promote skill-building and goal orientation by working with healthcare providers and a team of therapists
Health and Wellness Coach
Propel Performance
Las Cruces, NM
01.2020 - 06.2023
- Assess individual needs and craft customized wellness plans to encourage sustainable lifestyle improvements.
- Monitor clients health trends and metrics to identify concerns and develop treatment strategies and independent initiatives
- Led workshops and presentations to enhance client knowledge of nutrition, exercise, and mental well-being. Developed engaging content on meal portioning and preparation strategies. Promoted mindfulness techniques and accessible workouts to improve overall health.
- Developed and implemented personalized strategies to assist clients in navigating obstacles related to limitations on time, mobility or finance.
- Facilitated goal attainment by conducting weekly check-ins and providing consistent positive reinforcement to clients.
- Conducted regular evaluations, modifying strategies to optimize results and uphold client commitment.
- Tailored coaching methodologies to accommodate diverse populations, fostering an inclusive and culturally sensitive environment.
- Cultivated comprehensive knowledge in health and wellness to support ongoing professional growth through targeted courses, certifications, and conferences.
Cashier
Little Ceasars Pizza
Las Cruces, NM
06.2021 - 06.2022
- Managed cash drawer, ensuring accuracy and accountability during shifts
- Assisted customers with menu inquiries, enhancing overall dining experience
- Maintained clean and organized workstations to promote food safety standards
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Housekeeper
A.A.M.Y.S Cleaning
Las Cruces, NM
10.2018 - 2020
- Cleaned and sanitized residential areas and personal homes, ensuring high standards of cleanliness and hygiene.
- Performed laundry duties, including washing, drying, folding, and organizing linens.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, corridors and personal spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cashier Team Lead
Blakes Lotaburgar
Las Cruces, NM
05.2017 - 07.2018
- Managed cash register operations, ensuring accurate transaction processing and efficient return handling.
- Supervised daily operations, ensuring efficient cash handling and customer service.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Collaborated with management to develop promotional strategies that boosted sales performance.
- Trained and mentored new cashiers in system procedures and customer engagement techniques.
Education
No Degree - Business Management
Dona Ana Community College
Las Cruces, NMHigh School Diploma -
New America School
Las Cruces, NM05-2017
Skills
- Time management
- Task prioritization
- Adaptability
- Relationship building
- First aid and safety
- HIPPA compliance
Certification
- PCA - Personal Care Aide
- CPR certified
- Friends and relationships course certificate of completion
Timeline
Direct Support Professional
Casa De Esperanza
09.2023 - 02.2026
Cashier
Little Ceasars Pizza
06.2021 - 06.2022
Health and Wellness Coach
Propel Performance
01.2020 - 06.2023
Housekeeper
A.A.M.Y.S Cleaning
10.2018 - 2020
Cashier Team Lead
Blakes Lotaburgar
05.2017 - 07.2018
No Degree - Business Management
Dona Ana Community College
High School Diploma -
New America School