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Jocelyn Pierson
Belgrade,MT
Summary
Reliable and upbeat Shoprite employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Bakery Clerk
Shoprite Store
Phillipsburg, NJ
08.2019 - 06.2022
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Wrapped, boxed and weighed bakery department products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Shoprite Store
Phillipsburg, NJ
08.2019 - 10.2020
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Warren County Technical High School
Warren County Nj06.2022
Skills
- Customer Service
- Loss Prevention
- Sales and Promotions
- POS Software
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Locating Merchandise
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Store Policies and Procedures
- Attention to Detail
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Available Nights, Weekends and Holidays
- Ability to Lift 40 pounds
- Meeting Sales Goals
- Merchandising and Display
- Merchandise Recommendations
- Returns and Exchanges
- Flexible Hours
- Adaptable and Flexible
- Team Leadership
- Goal-Driven
- Staff Support
- Reliable and Responsible
- Cleaning and Sanitizing
- Store Opening and Closing
- Basic Mathematics
- Creative Thinking
- Cash Handling
- Register Opening and Closing
- Store Organization
- Decision Making
- Positive Customer Engagement
- Relationship Building
- Time Management
- Team Cooperation
- Friendly and Helpful
- Customer Assistance
- Honest and Ethical
Timeline
Bakery Clerk
Shoprite Store
08.2019 - 06.2022
Cashier
Shoprite Store
08.2019 - 10.2020
High School Diploma -
Warren County Technical High School
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