Jocelyn Pimental
Sunrise ,FL
Summary
Committed and hardworking with experience processing transactions and assisting customers. Very responsible, Dedicated to resolving issues, answering customer questions, Creative problem-solver versed in customer service.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Oakland Park Rehab Center
07.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Cashier, Server and Cook
FLL AIRPORT, Sergio's
12.2022 - 10.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout our restaurant.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cashier Team Lead
ALDIS
10.2023 - 07.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Monitored areas for security issues and safety hazards.
- Worked with floor team and managers to meet wide range of customer needs.
Server, Cashier, Carver, Cook
Boston Market
12.2020 - 11.2022
- Greeted over 50 customers per day.
- Cut, sliced and carved meat products to prepare orders for customers.
- Collected and authorized payments of guest.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Delivery Driver
DoorDash
03.2022 - 10.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Answer Phone, File Paperwork, Billing, Voicemails
Lawn Enforcement
08.2018 - 10.2019
- Answered phone calls and answered questions from potential customers.
- Scheduled proper estimates and sprinkler services
- Followed up with appropriate parties to obtain prompt payments.
- Created improved filing system to maintain secure client data.
Greet Customers, Serve Food and Beverages, Stock
IHOP
01.2017 - 07.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
No Degree - Massage Therapy
FCC
Pembroke Pines, FLGED -
Charles W Flanagan High School
Pembroke Pines, FL06.2009
Skills
- Integrity and dependability
- Cooperative attitude
- Multi-tasking capability
- Great communication skills
- Customer satisfaction
- Self motivated
Languages
Spanish
Limited Working
Timeline
Front Desk Receptionist
Oakland Park Rehab Center
07.2024 - 11.2024
Cashier Team Lead
ALDIS
10.2023 - 07.2024
Cashier, Server and Cook
FLL AIRPORT, Sergio's
12.2022 - 10.2023
Delivery Driver
DoorDash
03.2022 - 10.2022
Server, Cashier, Carver, Cook
Boston Market
12.2020 - 11.2022
Answer Phone, File Paperwork, Billing, Voicemails
Lawn Enforcement
08.2018 - 10.2019
Greet Customers, Serve Food and Beverages, Stock
IHOP
01.2017 - 07.2018
No Degree - Massage Therapy
FCC
GED -
Charles W Flanagan High School