Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn Pruett

San Tan Valley,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Service Coordinator

Banfield Pet Hospital
Gilbert , Arizona
12.2018 - Current
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Managed department call volume of ~50 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Answered owner animal health questions and advised on best care practices.
  • Triaged incoming patients to determine treatment needs and urgency of care.

Pet Care Specialist

PetSmart
Mesa , AZ
05.2017 - 12.2018
  • Administered regular and special medications for pets.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Helped customers understand each pets individual needs and requirements for care.

Caregiver, Special Needs

ResCare
Prescott Valley , Arizona
06.2014 - 12.2016
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Associate of Science - Information Technology

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ
05.2023

Skills

  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Efficient and Detail-Oriented

Certification

Currently studying for Comptia A+ certification. I have passed the first portion of the test, and am now working on the second portion.

Timeline

Client Service Coordinator

Banfield Pet Hospital
12.2018 - Current

Pet Care Specialist

PetSmart
05.2017 - 12.2018

Caregiver, Special Needs

ResCare
06.2014 - 12.2016

Associate of Science - Information Technology

Maricopa Community Colleges - Chandler-Gilbert Community College

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Jocelyn Pruett