Julianna Purdy
Asheville,North Carolina
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Veterinary Assistant/ Client Service Coordinator
Banfield Pet Hospital
Asheville, North Carolina
05.2015 - Current
- Able to work well and handle high-pressure situations with exceptional attention to minute details
- Maintaining a pristine open line of communication with clients
- Receiving acknowledgment for exceptional client care and attentiveness to their needs
- Proficiently create vastly organized schedules to ease workflow in the hospital
- Regularly performing inventory counts, orders, and managerial duties to make sure our facility performs efficiently and effectively as a team
- Training of new associates, and continued training of current associates
- Performing maintenance of diagnostic and anesthesia equipment
- All while being surgery trained, recognized, and requested by multiple doctors for operations.
- Managed time independently and completed tasks and documentation within identified timeframes.
- Answered phones and assisted walk-in customers.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Designed individualized service plans that took into account clients' goals and preferences.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Manager/ Head Veterinary Technician
Dadeland Animal Hospital, American Veterinary Group
Miami, FL
10.2019 - 10.2020
- Taking a leadership role with overseeing all clinic activities and staff
- Handling weekly inventories and training of all new staff members
- Implementing all safety precautions and organizational tools to ensure the safety and efficiency of the hospital
- Assisting in surgeries, pulling supplies, and running diagnostics
- Revolutionizing the hospitals previously nonexistent social media presence into a fully functioning marketing program reaching all current and potential clients
- While working at Dadeland the earning were doubled with projections to increase even more
- Keeping a Level Head While Servicing Up to 100 Guests
Luna Star Café
North Miami Beach, FL
05.2013 - 05.2015
- Server- Luna Star café fully trusts its employees, only staffing one server at a time
- Single handedly managed and maintain the cleanliness, atmosphere and all guest interactions of the entire restaurant
- Keeping a level head while servicing up to 100 guests at once
- Able to retain mass amounts of information and answer any questions regarding exotic menu options including but not limited to 200+ import beers and mixed alcoholic beverage preparations
- Required to be adept in general finance and budgeting on a corporate level, being solely responsible for all transactions daily with patrons and coordinating the event plus payment of live entertainment.
Hostess
Duffy's Sports Grill
North Miami Beach, FL
11.2011 - 12.2012
- Responsible for presenting a welcoming face for the restaurant from the moment guests walked in
- Seating parties as to achieve equal work distribution among wait staff
- Use effective and attentive verbal communication in a hectic environment to guarantee proper execution of phone orders
- Fully understood what it means to be a team player and when necessary step in to help with wait staff responsibilities to mitigate any potential slow downs.
Education
Bachelor of Arts - Psychology
Florida International University
Skills
- Upselling Products and Services
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Verbal and Written Communication
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Creative Problem Solving
- De-escalation Techniques
- Data Entry and Maintenance
- Customer Retention Strategies
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Account Management
Certification
- RBT - Registered Behavior Technician
Timeline
Assistant Manager/ Head Veterinary Technician
Dadeland Animal Hospital, American Veterinary Group
10.2019 - 10.2020
Veterinary Assistant/ Client Service Coordinator
Banfield Pet Hospital
05.2015 - Current
Luna Star Café
05.2013 - 05.2015
Hostess
Duffy's Sports Grill
11.2011 - 12.2012
Bachelor of Arts - Psychology
Florida International University