Carmen Y. Triplett
St Charles,MO
Summary
High-energy Customer Service Representative with demonstrated administrative expertise, analytical problem-solving skills and proficiency. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty.
Overview
15
15
years of professional experience
Work History
Client Service Representative
JM Financial
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped auto loan customers navigate their loan process in regards to loan payments, extensions, payoffs etc.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Sales and Marketing Executive
Thryv
03.2008 - 06.2021
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed and implemented SEO techniques to maximize internet traffic and presence.
- Worked independently with minimal supervision.
- Prepared and deliver customer sales quotes.
- Met or exceeded sales, customer service and loyalty program standards.
Education
Bachelor of Arts - Business Administration And Management
Maryville University of Saint Louis
St Louis, MO06.2023
High School Diploma -
Normandy Senior High School
St. Louis, MO06.1987
Skills
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Account Management
- POS Systems and Ordering Platforms
- Customer Retention Strategies
Timeline
Client Service Representative
JM Financial
04.2021 - Current
Sales and Marketing Executive
Thryv
03.2008 - 06.2021
Bachelor of Arts - Business Administration And Management
Maryville University of Saint Louis
High School Diploma -
Normandy Senior High School
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