Carmen Y. Triplett
St Charles,MO
Summary
High-energy Customer Service Representative with demonstrated administrative expertise, analytical problem-solving skills and proficiency. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty.
Overview
15
15
years of professional experience
Work History
Client Service Representative
JM Financial
Earth City, MO 63045
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped auto loan customers navigate their loan process in regards to loan payments, extensions, payoffs etc.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Sales and Marketing Executive
Thryv
Maryland Heights, MO
03.2008 - 06.2021
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed and implemented SEO techniques to maximize internet traffic and presence.
- Worked independently with minimal supervision.
- Prepared and deliver customer sales quotes.
- Met or exceeded sales, customer service and loyalty program standards.
Education
Bachelor of Arts - Business Administration And Management
Maryville University of Saint Louis
St Louis, MO06.2023
High School Diploma -
Normandy Senior High School
St. Louis, MO06.1987
Skills
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Account Management
- POS Systems and Ordering Platforms
- Customer Retention Strategies
Timeline
Client Service Representative
JM Financial
04.2021 - Current
Sales and Marketing Executive
Thryv
03.2008 - 06.2021
Bachelor of Arts - Business Administration And Management
Maryville University of Saint Louis
High School Diploma -
Normandy Senior High School