Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Young

Salinas,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Client Service Coordinator

Banfield Pet Hospital
12.2022 - 09.2023
  • Managing incoming calls from clients, responding promptly and resolving any issues that arise.
  • Managing multiple tasks and maintaining high standards of customer service.
  • Creating new patient files, inputting data into the hospital's electronic health record system.
  • Responding to emergency situations involving pets in order to minimize distress and discomfort.
  • Selecting appropriate medicine and measuring dosages to fill prescriptions under DVM direction.

Receptionist & Housekeeper

Pacific Grove Plaza Resort
03.2021 - 12.2022
  • Greeted incoming guests and provided friendly, knowledgeable assistance
  • Cleaned and sanitized large, apartment sized units.
  • Kept work areas clean to give guests a positive first impression.
  • Confirmed appointments and updated guest records.
  • Resolved guest problems and complaints.
  • Supervised cleaning team.
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Directed visitors to appropriate personnel and responded to calls and emails.

Airbnb Host

Airbnb
03.2019 - 02.2021
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
  • Accommodated last minute requests to address needs of guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction.
  • cleaned and stocked by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Gave clear directions to local restaurants and other places of interest.
  • Assisted guests with making reservations, if needed.

Education

GED -

Pacific Grove Adult School
Pacific Grove, CA
05.2013

Skills

  • Detail-Oriented
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Inventory Management
  • Reliable and Punctual
  • Employee Coaching and Motivation
  • Resolving Complaints
  • Scheduling and Coordinating
  • Flexible and Adaptable

Timeline

Client Service Coordinator

Banfield Pet Hospital
12.2022 - 09.2023

Receptionist & Housekeeper

Pacific Grove Plaza Resort
03.2021 - 12.2022

Airbnb Host

Airbnb
03.2019 - 02.2021

GED -

Pacific Grove Adult School

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Katherine Young