Denai Soto
Riverside
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
9
9
years of professional experience
Work History
Client Service Coordinator
Evolent Health
07.2017 - 04.2022
- Manage high call volumes from providers and health plans
- Respond to provider oncology requests with friendly, knowledgeable service and support
- Research complex problems and resolve issues in a timely manner
- Documented all oncology service requests, while requesting supporting documents from patients’ medical history and lab results
- Developed reputation as an efficient service provider with high levels of accuracy and kindness
Pharmacy Technician
United Health Care - Optum RX
08.2013 - 07.2017
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Reviewed and verified customer information and insurance provider information
- Processed incoming drug orders
- Worked closely with Pharmacists in providing excellent patient care
Education
Pharmacy Technician -
Hacienda La Puente Adult Education
La Puente, CA01.2014
Skills
- Customer relations
- Exceptional communication skills
- Motivated team player
- Detail-oriented
- Exceptional time management skills
- Exceptional customer service
Timeline
Client Service Coordinator
Evolent Health
07.2017 - 04.2022
Pharmacy Technician
United Health Care - Optum RX
08.2013 - 07.2017
Pharmacy Technician -
Hacienda La Puente Adult Education
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