Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Lead Restoration Technician
Servpro
06.2024 - Current
Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
Completed tear-down of existing structures and prepared for new construction.
Inspected damaged properties and contents to prepare job action plan.
Improved restoration efficiency by implementing innovative techniques and tools in daily tasks.
Reseller
E-Commerce
10.2020 - Current
Self-starter online business
Responsible for conducting research on supply/demand while thoroughly understanding features of products to determine a competitive re-sell price point
Responsible for offering quality items/ luxury items
Resolve customer disputes courteously to enhance customer satisfaction
Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Day Porter
CCC
08.2020 - Current
Responsible for the cleanliness of Town of Herndon buildings
Sanitizing all common surfaces and areas to ensure the safety of all employees and visitors
Responsible for training new employees that will be assigned to other buildings.
Crew Chief
Restortech
03.2021 - 06.2024
Addressing homeowners’ questions and concerns, explaining job specifications and invoices, and performing other customer service duties
Supervised and assisted a team as well as assigned solo projects
Adhering to personal safety standards by wearing the correct protective gear and utilizing the appropriate equipment
Moving and assembling furniture
Removing and Repairing Hazards Materials
Sanitizing structural features that can be saved.
Managed team according to company standards and compliance requirements.
Patient Services Coordinator
Herndon Family Medicine
03.2018 - 05.2020
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Experience with Athena Net software
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
Day Porter
Pritchard Industries
05.2016 - 03.2020
Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
Maintained building exteriors for professional, clean presentation standards.
Fostered positive relationships with building tenants through professional demeanor and attentive service.
Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
Laborer
Town of Herndon
01.2015 - 01.2016
Operated powered equipment
Improved worksite efficiency by maintaining clean and organized work areas.
Maintained and cleaned equipment after each job and inspected.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Completed snow removal tasks on time, ensuring accessibility during winter months.