Jocelyn Remache
Manchester,CT
Summary
Proven leader and effective communicator, adept in teamwork and collaboration, with a strong background in food safety and sanitation. At Panera Bread, I helped train team members enhanced customer satisfaction and resolved issues by demonstrating adaptability and by using problem-solving skills.
Overview
2
2
years of professional experience
Work History
Team Lead Sales Associate
Panera Bread
03.2023 - Current
- Trained new team members on how to prepare food items on the menu.
- Helped create positive work environment by promoting importance of teamwork and communication.
- Helped solved any customer issue or complaints and built connections with regular customers who came in.
- Served as a leader and example for my other team members.
- Coached my team members on food safety rules and evaluated performances.
Host
Olive Garden
08.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Bachelor of Arts - History
University of Connecticut
Storrs, CT05.2026
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Effective Communication
- Adaptability and Flexibility
- Cash Handling
- Team building
- Food safety and sanitation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead Sales Associate
Panera Bread
03.2023 - Current
Host
Olive Garden
08.2022 - 03.2023
Bachelor of Arts - History
University of Connecticut
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