Jocelyn Romero
Garden Grove,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Waitress
Red Robin
La Mirada, CA
04.2020 - 11.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Prepared specialty desserts for customers for special occasions.
Member Service Specialist/DMV Title Clerk
Auto Club Of Southern California
Costa Mesa, CA
06.2016 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Completed training and worked effectively under high-pressure client services environments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Metro By T-Mobile
Stanton, CA
02.2012 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
High School Diploma -
Buena Park High School
Buena Park, CA06.2008
Skills
- Upselling Products and Services
- Efficient and Detail-Oriented
- Information Updates
- POS Transactions
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Cash Drawer Balancing
- Computer Proficiency
- Administrative and Office Support
Certification
Notary Public
DMV Vehicle Verifier
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Red Robin
04.2020 - 11.2022
Member Service Specialist/DMV Title Clerk
Auto Club Of Southern California
06.2016 - Current
Sales Associate
Metro By T-Mobile
02.2012 - 01.2016
High School Diploma -
Buena Park High School
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