Jocelyn Salazar

• Handled and prioritized multi-line phone communications, addressing 30+ daily calls to ensure timely responses to urgent patient needs.
• Addressed patient concerns in high-pressure environments to ensure a calm and supportive atmosphere.
• Process payments, co-pays, and documentation with attention to detail and accuracy

Rank Progression: E-3 to E-5

Counter Small Unmanned Aircraft System (sUAS) Operations Lead

• Directed counter-drone (sUAS) response initiatives, increasing airspace security by 30%.
• Trained junior personnel on detection and response protocols for unauthorized aerial systems.

Security Forces Training Instructor

• Trained 200+ personnel in emergency response, access control, and defense tactics.

Security Dispatcher

• Operated surveillance systems and responded to real-time security incidents.
• Relayed critical information during emergencies to ensure swift response by appropriate teams.