Jocelyn Soriano
Summary
Highly dedicated professional and pharmacy technician with over 10 years of diverse experience in fostering learning and providing exceptional service. Proficient in bilingual communication, problem-solving, and customer care, with a strong focus on enhancing children's educational experiences and ensuring accurate prescription management. Striving to leverage organizational skills and innovative teaching methods in a dynamic healthcare and educational setting.
Overview
11
11
years of professional experience
Work History
PHARMACY TECHNICIAN
CVS/Pharmacy
12.2017 - Current
- Efficiently fill prescriptions, ensuring accuracy and compliance with regulations.
- Deliver exceptional customer service, addressing inquiries and resolving issues promptly by building trust through attentive service.
- Manage prescription inventory, returning items to stock and processing deliveries.
- Resolve insurance discrepancies by analyzing claims, ensuring seamless coverage and minimizing delays in patient medication access.
- Implement a systematic approach to inventory management, reducing medication wastage and ensuring optimal stock levels.
- Maintain accurate records of prescriptions and patient information, upholding confidentiality and compliance with health regulations.
TUTOR PROVIDER
Maywood/Bell Gardens
04.2023 - Current
- Provide interactive one-on-one tutoring sessions across various subjects for children K-5th grade.
- Assist in the development of stronger learning and studying techniques, while enhancing communication and active listening skills.
- Plan, develop, and implement engaging lesson plans to focus on each child's personal learning needs and help them improve positively.
- Use brief questions during the lesson to evaluate student understanding.
TEACHER’S ASSISTANT
Sunday Bible School - Bell Garden’s Baptist Church
09.2021 - 08.2025
- Assisted lead teacher in preparing instructional materials and classroom activities for children K-5th grade.
- Supervised students during classroom activities, playtime, and restroom breaks.
- Helped reinforce lessons by reviewing materials with students individually or in small groups.
TEMPORARY OFFICE WORKER/ SENIOR TYPIST CLERK BILINGUAL
Los Angeles County Office of Education (LACOE)
03.2017 - 04.2018
- Scheduled 50+ monthly meetings, boosting Head Start efficiency and team coordination.
- Assigned families to programs, ensuring community access and support.
- Managed data entry, maintaining accuracy and compliance in records.
- Developed a bilingual resource guide for families, facilitating program access and fostering community engagement.
SALES ASSOCIATE
Van Heusen
11.2014 - 12.2017
- Resolved customer concerns efficiently, enhancing a positive shopping experience by providing excellent customer service.
- Managed cash transactions accurately, supporting seamless store operations.
- Handled inventory tasks, maintaining optimal stock levels and reducing discrepancies.
- Organized and stocked merchandise to ensure merchandise is properly displayed.
Education
HIGH SCHOOL DIPLOMA -
Bell Gardens High School
Bell Gardens, CA06-2015
PHARMACY TECHNICIAN LICENSE -
California State Board of Pharmacy
06-2020
Skills
- Excellent written and verbal communication
- Bilingual in English and Spanish
- Able to adapt to different teaching lessons based on student's needs
- Expertise in helping students improve their academic goals
- Highly organized, with time management proficiency and fast learner
- Able to meet and exceed customers’ expectations with great customer care
- Responsibly handle money and manage transactions
- Strong problem-solving, with critical thinking to avoid conflict
- Proficient use of Microsoft office: Word and PowerPoint 40WPM
- Data Entry and Analysis
- Phone etiquette
- Cross-functional collaboration
Timeline
TUTOR PROVIDER
Maywood/Bell Gardens
04.2023 - Current
TEACHER’S ASSISTANT
Sunday Bible School - Bell Garden’s Baptist Church
09.2021 - 08.2025
PHARMACY TECHNICIAN
CVS/Pharmacy
12.2017 - Current
TEMPORARY OFFICE WORKER/ SENIOR TYPIST CLERK BILINGUAL
Los Angeles County Office of Education (LACOE)
03.2017 - 04.2018
SALES ASSOCIATE
Van Heusen
11.2014 - 12.2017
HIGH SCHOOL DIPLOMA -
Bell Gardens High School
PHARMACY TECHNICIAN LICENSE -
California State Board of Pharmacy
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