Jocelyn Torres Mederos
Austin,Texas
Summary
Conscientious Healthcare professional offering over 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant Apprentice
Central Health
Austin, TX
03.2024 - Current
- Completed 720 hours of instructions and a 160 hour externship experience.
- Ensured timely follow-up care for patients by coordinating with healthcare providers and tracking treatment plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted physicians in conducting thorough physical examinations, ensuring accurate documentation of patient health conditions.
- Demonstrated proficiency in utilizing various medical software programs for appointment scheduling, billing management, and recordkeeping purposes.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Fostered a safe environment for patients by adhering to strict infection control protocols during clinical procedures.
- Maintained a clean and organized work area to facilitate efficient patient care delivery.
- Enhanced team collaboration with clear communication and active participation in staff meetings and training sessions.
Medical/Dental Administrative Clerk
Community Care
05.2023 - 03.2024
- Greet patients, Check in/out patients, Verify insurances, Take payments, Schedule appointments, Program Surgical Referrals, Answer incoming calls, Outbound Calling, Confirmation calls, Reschedules, Scan Medical Documents in patients charts, Order Office supplies
- Created and updated records and files to maintain document compliance.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
Customer Service Representative
TTEC/TXTAG
08.2022 - 05.2023
- Assist customers in TxTag Walk in Center and the Call Center, Work with customers to meet their needs, Managed cash, Promoted to a Lead on February 14th, 2023
Customer Service Representative
Faneuil/TXTAG
09.2021 - 08.2022
- Assist customers in TxTag Walk in Center and the Call Center, Work with customers to meet their needs, Managed cash
Clear correct
12.2019 - 09.2021
- Work with coworkers to come up with solutions, Maintain clean work environment, Float to whichever station I’m needed, Reliable to work in early hours or night shifts, Quality inspector
Customer Service Representative
Titlemax loans
08.2019 - 11.2019
- Completed evaluation on vehicles, Ensured exceptional Customer Service, Worked with Customer to meet their needs, Managed cash and loans
Kitchen and Cashier Supervisor
Typhoon Texas Waterpark, Pflugerville TX
05.2017 - 07.2019
- Managed inventory and signed off on deliveries, Ensured food was prepared and served promptly, Completed and organized various transactions at the register, Completed refund requests, Used the makeshift program to clock employees in/out during their shifts, De-escalated situations with angry customers, Displayed reliability by opening and closing the facility, Utilized exceptional Customer Service skills when taking orders, Prepared and served food, Managed cash register, Maintained clean work environment
Education
Associate of Science - Registered Nursing
Austin Community College
Austin, TX06.2027
High School Diploma -
Hendrickson diploma High School
06.2018
Skills
- First Aid & CPR Certified
- EPIC System
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Fluent in English and Spanish
- 9 Years of Customer Service Experience
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Documentation and Recordkeeping
- Calendar coordination
- Interpersonal confidence
- Database Administration
- Scheduling appointments
- Supply Ordering
- Time tracking
- Daily Reporting
- Meeting Coordination
- Appointment Scheduling
- Typing Speed
- Microsoft Office
- Problem-Solving
- Flexible and Adaptable
- Team Collaboration
- Professional and mature
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Apprentice
Central Health
03.2024 - Current
Medical/Dental Administrative Clerk
Community Care
05.2023 - 03.2024
Customer Service Representative
TTEC/TXTAG
08.2022 - 05.2023
Customer Service Representative
Faneuil/TXTAG
09.2021 - 08.2022
Clear correct
12.2019 - 09.2021
Customer Service Representative
Titlemax loans
08.2019 - 11.2019
Kitchen and Cashier Supervisor
Typhoon Texas Waterpark, Pflugerville TX
05.2017 - 07.2019
Associate of Science - Registered Nursing
Austin Community College
High School Diploma -
Hendrickson diploma High School