Jocelyn Velazquez

• Collaborated with patients and provider offices to enhance care management effectiveness.
• Completed daily call assignments using scripts for patient and provider communications regarding follow-ups.
• Answered inbound calls, addressing questions and concerns from patients and providers.
• Returned all voicemails promptly, resolving inquiries and concerns from patients and providers.
• Documented all call communications and outcomes accurately within Eon EPM.
• Updated patient navigation details with follow-up information obtained from patients and providers in Eon EPM.
• Deactivated patients upon meeting established criteria within Eon EPM.
• Assisted in quality improvement processes for care management.

• Measured vital signs to support patient evaluations accurately.
• Performed administrative tasks, including scheduling, appointment reminders, and payment processing.
• Recorded detailed patient history, assisting with charting processes effectively.
• Conducted phlebotomy and administered drug screens, ensuring protocol compliance.
• Executed injections and provided wound care treatments efficiently.
• Managed laboratory sample dispatches and processed EKGs proficiently.
• Carried out tests for tuberculosis and various infections precisely.
• Supported FMCSA as Medical Examiners Administrative Assistant for DOT Physicals.

• Utilized cutting machinery for efficient production of inner cable reel tubes.
• Achieved a daily output exceeding 1,000 tubes to meet operational demands.
• Coordinated with team members for precise and timely material processing.
• Ensured production quality by identifying defects and executing corrective actions.

• Provided exceptional customer service in a fast-paced dining environment.
• Managed multiple tables efficiently while ensuring guest satisfaction.
• Collaborated with kitchen staff to ensure timely food delivery and accuracy.
• Trained new team members on menu items, service standards, and operational procedures.

Assembled school chairs on assembly line using rivet gun.

Executed precise assembly techniques to ensure quality standards.

Collaborated with team members to maintain efficient workflow.

• Managed customer phone calls to ensure prompt assistance. Coordinated reservations for customers to optimize seating arrangements. Assigned guests to designated seating to enhance dining experience.

• Conducted order intake and managed cash transactions effectively.
• Delivered high-quality service to enhance customer experience.