Jocelyn Velazquez
Waukegan,IL
Summary
Recent college graduate with a Bachelor's degree in Business Administration, seeking a full-time or part-time opportunity to gain experience, develop new skills, and explore different career paths. I am a friendly, responsible, and hardworking individual who genuinely enjoys working with others. Most of my work experience has been in guest services, where I have developed strong customer service and communication skills. I enjoy helping people, answering questions, and making sure they have a positive experience. I am always willing to learn, take on new challenges, and step outside my comfort zone. I value every work experience as an opportunity to grow, meet new people, and gain skills that I can carry with me throughout my career.
Overview
4
4
years of professional experience
Work History
Guest Relations
Six Flags Great America
Gurnee, Illinois
06.2024 - 11.2026
- Provided friendly and professional customer service in the Guest Relations department at Six Flags.
- Assisted guests at various park locations by answering questions about park attractions, policies, season passes, and ticket options.
- Sold admission tickets and season passes while explaining pricing, available options, and promotional offers.
- Assisted guests with understanding ticket packages and selecting options that best suited their needs.
- Scanned and verified guest tickets and season passes at park entrances.
- Adapted to different work locations and responsibilities while maintaining a positive and welcoming guest experience.
Retail Associate
Burlington
Waukegan, IL
02.2026 - 06.2026
- Assisted Burlington shoppers with product selection and fitting room support
- Merchandised Burlington sales floor with apparel and home goods
- Recovered Burlington floor areas and maintained clean, organized displays
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
Sales Associate
Five Below
Gurnee, Illinois
11.2025 - 01.2026
- Helped customers check out and completed purchases at the front register.
- Answered customer questions about product prices and merchandise.
- Stocked shelves and organized products throughout the store.
- Kept the sales floor clean by straightening shelves and putting items back in their proper places.
- Helped maintain a neat and organized store for customers and employees.
Enrichment Specialist
Central Bark Day Care
Gurnee, Illinois
11.2024 - 07.2025
- Supervised dogs during playtime to make sure they were safe and got along with other dogs.
- Played with the dogs and made sure they had food and fresh water.
- Placed dogs in their crates after playtime and kept track of their belongings.
- Greeted owners during pickup and gave them updates on how their dogs behaved throughout the day.
- Cleaned dog crates and play areas after closing.
- Made sure the facility was clean and ready for the next day.
Receptionist/Babysitter
LA Fitness
Waukegan, IL
06.2022 - 06.2024
- Greeted members as they entered the gym and made sure they felt welcomed.
- Checked members in and made sure everyone followed the proper check-in process.
- Answered questions about gym memberships, services, and facilities.
- Made calls to members regarding their account and payment status.
- Answered incoming phone calls and assisted members with their questions.
- Supervised children in the on-site daycare and made sure they were safe.
- Planned and organized activities to keep children entertained.
- Kept the daycare clean, organized, and welcoming for both children and parents.
Redemption
The People's Choice Family fun Center
Waukegan, IL
10.2023 - 01.2024
- Assisted customers with redeeming tickets earned from games and activities.
- Scanned tickets and helped customers exchange them for prizes of their choice.
- Explained available prize options and helped customers choose items based on their ticket balance.
- Kept customers informed of their remaining ticket balance after each redemption.
- Provided friendly customer service and helped create a positive experience for families.
Education
Bachelors - Business Administration
East-West University
Chicago, IL06-2026
High School Diploma -
Waukegan High School
Waukegan, IL05-2022
Skills
- Guest relations
- Customer service
- Customer engagement
- Team collaboration
- Problem solving
- Time management
- Problem solving
- Listening Skills
- Reliability
- Trustworthy demeanor
- Professional attitude
- Professional attitude
Timeline
Retail Associate
Burlington
02.2026 - 06.2026
Sales Associate
Five Below
11.2025 - 01.2026
Enrichment Specialist
Central Bark Day Care
11.2024 - 07.2025
Guest Relations
Six Flags Great America
06.2024 - 11.2026
Redemption
The People's Choice Family fun Center
10.2023 - 01.2024
Receptionist/Babysitter
LA Fitness
06.2022 - 06.2024
Bachelors - Business Administration
East-West University
High School Diploma -
Waukegan High School