Jocelyn Verastegui
Houston
Summary
Empathetic professional with expertise in customer service and team leadership. Known for resolving issues effectively and mentoring new team members, driving a culture of excellence and collaboration. Passionate about a driven work ethic willing to work hard with a positive spirit.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Cashier
Ulta Beauty
League City
06.2023 - Current
- Manage daily cash transactions, including cash tip-outs, transactions between guests and other team members.
- Facilitated transactions between guests and cashiers to enhance accuracy and service quality.
- Resolve customer issues and complaints with professionalism and care ensuring a positive experience.
- Welcoming customers and providing excellent customer service.
- Ensured compliance with company policies regarding cash handling and security protocols.
- Maintaining a clean and organized cash wrap for a more accessible shopping and general work area.
Team Lead
Tractor Supply
Bacliff
01.2022 - 06.2023
- Assisted customers with product selections and inquiries, leveraging product knowledge to enhance shopper decision-making.
- Maintained inventory levels through regular stock checks and pick lists.
- Operated the cash register and processed transactions accurately and efficiently, using the loyalty program and selling the credit card.
- Collaborated with team members to maintain store cleanliness, contributing to a safe shopping and working environment.
- Participated in training new team members on store policies and tasks.
- Learned required tasks quickly to enhance performance while fostering strong relationships with peers.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Merchandise Associate
Marshalls
Baytown
06.2020 - 10.2020
- Processed incoming shipments to stock shelves and organize merchandise for appealing presentation.
- Collaborated with team members to enhance store operations, contributing to a more effective shopping environment.
- Maintained the cleanliness of the sales floor and fitting rooms throughout shifts, keeping the work area professional, organized, and clean.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process, while also responding promptly to inquiries and/or complaints.
- Trained new employees in merchandising practices, ensuring consistent adherence to standards.
Education
High School Diploma -
Robert E. Lee High School
Baytown, TX05-2022
Skills
- Customer service excellence
- Hospitality and accommodation
- Team leadership
- Training and mentoring
- Effective communication
- Conflict resolution
- Empathy and patience
Certification
Microsoft Office Specialist Word
Timeline
Lead Cashier
Ulta Beauty
06.2023 - Current
Team Lead
Tractor Supply
01.2022 - 06.2023
Merchandise Associate
Marshalls
06.2020 - 10.2020
High School Diploma -
Robert E. Lee High School