Marissa Lopes
New Bedford,MA
Summary
Customer-focused and detail-oriented retail worker with over 13 years of retail experience in high-volume environments. Skilled in cash handling, team leadership, sales support, and delivering exceptional customer service. Adept at training and mentoring staff, managing front-end operations, and creating a welcoming shopping experience that drives customer loyalty and sales growth. Seeking to leverage strong leadership and customer service expertise into a new opportunity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Cashier
Ulta Beauty
03.2024 - 08.2025
- Supervised front-end operations, ensuring smooth checkout experiences and excellent customer service.
- Trained, coached, and mentored new cashiers on policies, procedures, and customer engagement strategies.
- Handled cash register operations, returns, exchanges, and resolved customer concerns quickly and professionally.
- Oversaw daily cash reconciliation, deposits, and adherence to loss prevention policies.
- Supported store sales goals by recommending products, promotions, and loyalty programs.
- Collaborated with management to improve processes, scheduling, and team efficiency.
- Key Achievements:
- Recognized for consistently exceeding customer satisfaction scores.
- Helped reduce checkout wait times by streamlining cashier scheduling.
- Supported store leadership during peak sales periods, including holiday seasons.
Insurance Representative
BL Insurance Brokerage
Fairhaven, MA
01.2017 - 12.2023
- Assisted clients with policy inquiries, claims, billing, and account management.
- Processed insurance applications, renewals, and endorsements with accuracy and efficiency.
- Provided product knowledge and recommendations tailored to customer needs.
- Maintained compliance with state regulations, privacy laws, and company policies.
- Built strong relationships with clients to promote trust and long-term retention.
- Collaborated with team members to achieve sales and service goals.
- Key Achievements:
- Consistently met or exceeded monthly performance and client satisfaction targets.
- Recognized for accuracy in handling complex client accounts.
- Contributed to increased client retention rates through excellent service delivery.
Education
High School Diploma - Dental Assistant
Greater New Bedford Vocational Tech School
New Bedford, MA 07.2015
Associate of Science - Medical Office Administration
Bristol Community College
New Bedford, MA 01.2027
Skills
- Customer Service Excellence
- Cash Handling & Reconciliation
- Team Leadership & Training
- POS & Retail Systems
- Conflict Resolution
- Sales & Product Knowledge
- Time Management & Multitasking
- Customer assistance
- Point of sale operation
- Goal-oriented mindset
- Resilience under pressure
- Reliability
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Lead Cashier
Ulta Beauty
03.2024 - 08.2025
Insurance Representative
BL Insurance Brokerage
01.2017 - 12.2023
High School Diploma - Dental Assistant
Greater New Bedford Vocational Tech School
Associate of Science - Medical Office Administration
Bristol Community College