Summary
Overview
Work History
Education
Skills
Timeline
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Bobbie Horn

Klamath Falls,Oregon

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

6
6
years of professional experience

Work History

Lead Cashier

Crater Lake Junction Travel Center
01.2021 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Reduced cashier errors by implementing thorough training programs for new employees.
  • Entered invoices with accuracy also helped with store orders and scheduling
  • Assisted checking in vendors accurately and maintained paperwork.
  • Responsible for verifyig store safe and keep balanced daily


Hostess

King Wahs
04.2019 - 01.2021
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • accurately balanced nightly receipts and registers

Customer Service Representative

Direct TV
11.2017 - 02.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

No Degree - General Accounting

Bellingham Technical College
Bellingham, WA
12.1999

Skills

  • Cashier Training
  • Visual Merchandising
  • Cash Drawer Reconciliation
  • Customer Assistance
  • Dependability
  • Employee Scheduling
  • POS System Operation
  • Workplace Safety
  • Manager Support
  • Opening and Closing Procedures
  • POS System Proficiency
  • Customer Service Excellence
  • Decision Making
  • Organizational Skills
  • Effective Communication

Timeline

Lead Cashier

Crater Lake Junction Travel Center
01.2021 - Current

Hostess

King Wahs
04.2019 - 01.2021

Customer Service Representative

Direct TV
11.2017 - 02.2019

No Degree - General Accounting

Bellingham Technical College

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Bobbie Horn