Valeria Cirne Lopez
Detroit
Summary
Dynamic and results-driven professional with extensive experience as a Lead Cashier at Pet Supplies Plus. Expert in cash handling and customer service, I successfully trained new staff, enhancing team performance and customer satisfaction. Recognized for meticulous cash drawer reconciliation and effective issue resolution, fostering a positive shopping experience. Worked 8–4 most days as a cashier and stock associate at Pet Supplies Plus, supporting daily store operations in a fast-paced environment. Responsible for feeding and caring for all animals each morning and ensuring enclosures were clean, safe, and ready for customers. Provided friendly, efficient customer service and maintained well-organized stock areas. Strong performance and reliability led to a promotion to Lead Cashier. Comfortable handling a wide range of tasks, including customer service,and stocking.
Overview
2
2
years of professional experience
Work History
Lead Cashier
Pet Supplies Plus
04.2024 - 11.2025
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained new cashiers on customer service protocols and operational procedures.
- Managed inventory levels, coordinating with management to restock popular items.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Collaborated with team members to maintain a clean, organized checkout area for optimal customer experience.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Western International Highschool
Detroit, MI06-2024
Skills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Cash handling
- Cashier training
- Workplace safety
- Issue resolution
- Cash drawer reconciliation
- Staff training
- Cash handling expertise
- Cash register maintenance
- Deposit preparation
- Credit and cash transactions
- Positive attitude
- Customer service
- New hire training
- Loss prevention
- Online order picking
- Order taking
- Merchandise restocking
- Cooperative attitude
- Customer transactions
- Customer relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Cashier
Pet Supplies Plus
04.2024 - 11.2025
High School Diploma -
Western International Highschool