Jocelyn Zelaya
Montgomery Village,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Old Navy
Bethesda, MD
08.2023 - Current
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Processed returned merchandise according to company policies.
- Answered questions about current promotions and resolved issues according to store policies.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Used product knowledge to suggest items to match client needs.
Cashier Floor Supervisor
Zbounce
Clarksburg, MD
01.2022 - 08.2023
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Maintained a clean work area free from clutter or debris.
- Performed other tasks as assigned by management.
Safety Ambassador
Identity Inc
Gaithersburg, MD
09.2021 - 05.2023
- Educated my community on the importance of following established health and safety guidelines.
- Shared information about COVID-19 protocols and contact tracings
- Analyzed current processes within the organization in order to identify opportunities for improvement.
- Planned events and activities to drive community interest.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Created attractive visual displays for new products and current promotions.
Lifeguard
American Pools
Columbia, MD
05.2021 - 09.2021
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Maintained neat and clean pool area and clean water.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Prepared detailed incident reports following accidents or other incidents.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD05-2023
Architectural Drafting Technology
Montgomery College
GermantownSkills
- Customer Service
- Time management
- Motivated
Languages
Spanish
Professional
Timeline
Retail Sales Associate
Old Navy
08.2023 - Current
Cashier Floor Supervisor
Zbounce
01.2022 - 08.2023
Safety Ambassador
Identity Inc
09.2021 - 05.2023
Lifeguard
American Pools
05.2021 - 09.2021
High School Diploma -
Watkins Mill High School
Architectural Drafting Technology
Montgomery College