Jocelyn Zepeda
Lakewood,CA
Overview
8
8
years of professional experience
Work History
Business Relationship Manager
Redwood Flooring Inc.
Los Angeles, CA
09.2025 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Identified opportunities for process improvements, resulting in increased efficiency and cost savings.
- Manage timely invoicing and proactively follow up with clients to ensure prompt payment and resolve outstanding balances.
Restaurant Server
JOEY DTLA
Los Angeles, CA
07.2019 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
- Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
- Maintained cleanliness and organization of dining areas, adhering to health regulations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Property Manager
Solari Enterprises Inc.
Los Angeles, CA
07.2018 - 08.2022
- Maintained original leases and renewals for the management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw property maintenance operations, coordinating with vendors and contractors for timely service.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Education
High School Diploma -
Mayfair High School
Bellflower, CA01-2013
Associate of Arts - Communications
Long Beach City College
Long Beach, CASkills
- Committed team player
- Multitasking
- English and Spanish fluency
- Organizational skills
- Effective communication
- Adaptability and flexibility
Timeline
Business Relationship Manager
Redwood Flooring Inc.
09.2025 - Current
Restaurant Server
JOEY DTLA
07.2019 - Current
Property Manager
Solari Enterprises Inc.
07.2018 - 08.2022
Associate of Arts - Communications
Long Beach City College
High School Diploma -
Mayfair High School