Jocelyne Fontaine
Houston
Summary
To join an organization as a Representative focused on meeting demands of customer expectations, where I can apply my skills and further develop knowledge and experience within my role. Authorized to work in the US for any employer.
History of accurately and efficiently managing monetary transactions, security, and customer relationship development. Knowledgeable about improving team sales and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security
Allied Universal
06.2023 - 05.2024
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
Manager
Taco Cabana
01.2021 - 05.2023
- Conducted training sessions to familiarize new employees with company policies and procedures.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Social Media Contact Marketing -Customer Service
Genpact
11.2021 - 03.2022
- Customers schedule calls with employees and we help them perfect their business flyers and company logo to look better
- Go back and clean up any of these extras errors that the customer might add on or anything that is too much on their website
- Handle over a large number of calls
Collections Specialist1 -Remote
Exeter Finance
05.2020 - 01.2021
- The Collector I position will perform recovery efforts to minimize losses on accounts that are identified as being delinquent for5 to80 days
- This role may be responsible for general customer service questions including daily interest accrual, pay dates, and due date changes requests
- In the Collector I role, customer accounts may be assigned monthly
- The Collector I may use both an auto dialer and manual dialing to contact and negotiate with customers
- Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties
- Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes
- Ensures compliance with Exeter’s policies, procedures, safety, state and federal
Education
College - Nursing Education
San Jacinto College
Houston, TXHigh school diploma -
North Shore High School
Houston, tx05.2020
Skills
- Human Resources
- Microsoft Word
- Customer service
- Customer support
- Security regulations compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Collaborated with team of 20 in the development of promotions in security .
Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist (MOS) Certification
- State Driver's License
- Child Development Associate (CDA) Certificate
Timeline
Security
Allied Universal
06.2023 - 05.2024
Social Media Contact Marketing -Customer Service
Genpact
11.2021 - 03.2022
Manager
Taco Cabana
01.2021 - 05.2023
Collections Specialist1 -Remote
Exeter Finance
05.2020 - 01.2021
College - Nursing Education
San Jacinto College
High school diploma -
North Shore High School
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