Jocelyne Francis
Bend
Summary
Versatile professional with extensive experience in customer service across bakery, dining, and healthcare settings. Expertise in managing front-of-house operations, enhancing guest satisfaction, and ensuring compliance with food safety regulations. Committed to fostering teamwork and delivering exceptional service in any and all environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bakery Team Member
Village Baker
Bend
10.2025 - 05.2026
- Assisted customers with orders, payments, and product recommendations to enhance shopping experience in fast-paced bakery environment.
- Collaborated with team members to deliver exceptional customer service during peak shifts.
- Supported front-of-house and back-of-house operations to streamline daily workflow and improve service delivery.
- Prepared baked goods, packaged products, and upheld food presentation standards.
- Maintained cleanliness and sanitation of kitchen, display, and customer service areas to uphold food safety standards.
Hostess
Cheesecake Factory
San Jose
04.2024 - 10.2025
- Greeted and seated 150–300 guests per shift in a professional and friendly manner
- Managed reservations, walk-ins, and online bookings to optimize guest seating
- Coordinated with servers and management to enhance table flow and reduce wait times
- Assisted with bussing and resetting tables during peak hours to ensure timely service
Dental Receptionist
Aesthetic Dental
Milpitas
01.2023 - 03.2024
- Coordinated front desk operations and optimized patient scheduling
- Maintained accurate patient records and ensured timely appointment confirmations
- Facilitated patient check-in and delivered professional customer support
- Collaborated with dental staff to ensure efficient patient care
Education
San Jose City College
05-2026
High School Diploma -
Milpitas High School
Milpitas, CA06-2020
Skills
- Customer Service
- House operations
- Food handling
- Communication and Teamwork
- Pastry skills
- Cleaning and Sanitation
- Customer Interaction
- Time management
- Detail-Oriented
Certification
- ServSafe Certification
- Dental Board of California Approved Infection Control Course
- Dental Board of California Approved Dental Practice Act & Ethics Course
Timeline
Bakery Team Member
Village Baker
10.2025 - 05.2026
Hostess
Cheesecake Factory
04.2024 - 10.2025
Dental Receptionist
Aesthetic Dental
01.2023 - 03.2024
San Jose City College
High School Diploma -
Milpitas High School