Summary
Overview
Work History
Education
Skills
Timeline
Server

Jocelyne Gonzalez

Las Vegas,NV

Summary


Experienced with managing tables and providing top-notch service to guests in fast-paced environments . Utilizes great communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all guests.

Overview

7
7
years of professional experience

Work History

Server

Gen Korean BBQ House
02.2020 - Current
  • Greets guests, explains signature items, tours the guest through the menu.
  • Suggestively sells and upgrades drink (specialty, premium and call brands), appetizer, entree and dessert menu items by offering specifics and using descriptive adjectives when describing each item.
  • Interacts verbally with all guests creating a friendly and upbeat atmosphere.
  • Understands and uses the P.O.S. (point of sale) system to clock-in/out and to process/input orders.

Server

Shang Artisan Noodle
05.2019 - 01.2020
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Restocked nonperishable food items, condiments and napkins to keep the pantry well-supplied.
  • Calculated charges, issued table checks and collected payments from customers.
  • Convey our Chinese/ Taiwanese menu information over the phone to Guests and give accurate estimates of delivery time and pick up time for To-go's.

Hostess/ Server

BJ's Restaurant & Brewhouse
04.2018 - 04.2019
  • Welcome guests to venue
  • Provide accurate wait times and monitor waiting lists
  • Manage reservations
  • Escort guests to assigned dining areas & bars
  • Taking food and drink orders, and making suggestions if requested.
  • Receiving and processing payments with cash/cards/ tap.

Education

High School Diploma -

Bonanza High School
Las Vegas, NV
01.2015

Skills

  • Customer Service experience
  • High-volume dining experience
  • Able to work with POS systems
  • Answering and transferring calls
  • Ability To multitask
  • Work sufficient under pressure
  • Fluent in Spanish and English
  • Provide accurate, valid, and complete information by using the right method and tools
  • Contribute to team effort by accomplishing related results as needed
  • Follow communication procedures, guidelines and policies
  • Great memorization / fast learner

Timeline

Server

Gen Korean BBQ House
02.2020 - Current

Server

Shang Artisan Noodle
05.2019 - 01.2020

Hostess/ Server

BJ's Restaurant & Brewhouse
04.2018 - 04.2019

High School Diploma -

Bonanza High School

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Jocelyne Gonzalez