Jocelyne Lucol

Welcoming and providing access to card Member upon arrival by following lounge guest checking policy.

Being accountable and taking ownership of the customer's experience from beginning to end.

Accommodating needs of card Member, by partnering with food and beverage lounge partners.

Following lounge opening and closing procedures.

• Electronic check-in passengers for international travel
• Verification of documents for international flight.
• Functions includes changing flights connections, rebooking, change seating, adding special services.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction to 100%.

• Provided quality services to passengers in respect to check-in, boarding, special services, lounges, and baggage services for Air France/KLM.
• Assisted passengers in regards to entry requirements, visa, residence permits, etc.
• Resolved issues with flight activity to ensure on-time departure.
• Performed broad range of duties depending on location and service demands while delivering high-quality product.