Jocelyne Mendoza
Lake Forest,CA
Summary
Knowledgeable [Desired Position] with solid background in merchandise management. Known for effectively organizing and maintaining inventory, ensuring optimal stock levels and presentation. Demonstrated ability to use strong attention to detail and collaborative teamwork skills to achieve store goals.
Overview
7
7
years of professional experience
Work History
Merchandise Associate
Home Depot
11.2022 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Presented store update suggestions and layouts to management and stakeholders.
Crew Member Team Leader
Mcdonalds
10.2017 - 11.2020
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06-2018
Certified Nursing Assistant
North Orange County ROP
Laguna Hills06-2018
Nursing Practice
Coastline Regional Occupation Program
Costa Mesa, CA04-2017
Skills
- Cleaning procedures
- Equipment monitoring
- Hospitality and accommodation
- Active listener
- Reliable and punctual
Languages
Spanish
Full Professional
Timeline
Merchandise Associate
Home Depot
11.2022 - Current
Crew Member Team Leader
Mcdonalds
10.2017 - 11.2020
High School Diploma -
Laguna Hills High School
Certified Nursing Assistant
North Orange County ROP
Nursing Practice
Coastline Regional Occupation Program