Jocelyne Ramos
Fort Myers,FL
Summary
Meticulous Executive Housekeeper using 7 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
Overview
7
7
years of professional experience
Work History
Executive Housekeeping Manager
Auro Hotels
2017.09 - Current
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Monitored staff performance and provided feedback to drive productivity.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Trained and mentored new staff on cleaning and safety protocols.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Streamlined weekly cleaning schedule for [Number] employees.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Maintained required records of work hours, budgets and payrolls.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
Education
High School Diploma -
Cuba
CubaSkills
Customer Relations
Quality Assurance
Decision-Making
Production Scheduling
Staff Management
Creative Thinking
Certification
Languages
Spanish
Native or Bilingual
Timeline
Executive Housekeeping Manager
Auro Hotels
2017.09 - Current
High School Diploma -
Cuba
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