Jocelyne Rodriguez Navarro
SOUTH GATE,CA
Summary
Organized and dependable candidate successful at managing multiple priorities, ability to work under pressure with a positive and professional attitude; bringing skills in oral and written communication. Willingness to take on added responsibilities to meet team goals. Background in different working areas and positions. Full-time college student with learned course knowledge in business administration, communications and office technology, economics, mathematics and more.
Overview
4
4
years of professional experience
Work History
Wheelchair Driver Agent
Airport Terminal Management
03.2023 - Current
- Maintained accurate records of trip details, including passenger information
- Increased safety measures by conducting pre-trip inspections and addressing any potential hazards or maintenance issues.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Observed passengers during the journey and reported any suspicious activity.
- Located and read airport monitors to determine arrival and departure information.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help passengers locate correct gate.
ICQA Warehouse Associate
Amazon
11.2022 - 03.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Increased warehouse efficiency by implementing ICQA processes and procedures.
- Resolved discrepancies in inventory records by conducting thorough investigations and adjustments as needed.
Customer Service Representative
Jenin Furniture And More
09.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Updated customers on scheduled deliveries of furniture to homes.
Store Associate
Walmart
06.2020 - 08.2021
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Human Resources Management
California State University - Long Beach
05.2026
Associate of Science - Business Administration
Cerritos College
Norwalk, CA05.2024
Associate In Arts - Economics
Cerritos College
Norwalk, CA05.2024
Certificate Of Achievement - Secretary/Administrative Assistant
Cerritos College
Norwalk, CA05.2024
Skills
- Inventory Management
- Data Entry
- Time Management
- Advanced Mathematics
- Dependable and Responsible
- Multitasking
- Filing and Records Management
- Clerical Support
- Customer Service
- Fluent Bilingualism
- Microsoft Office
- Cash Register Operation
Anime Expo Volunteer -2022 to Current
- Sell, assign and troubleshoot badges
- Registration assistance
- Badge help desk
- Help oversee the sales and distribution of tickets for Anime Expo’s various ticketed events as well as manage crowd control, line control, check-in at the door and front-of-house issues in the venue.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
School Accomplishments
- Graduated with Honors
- Cumulative GPA 3.68
- Deans List
- President’s Honors List
Timeline
Wheelchair Driver Agent
Airport Terminal Management
03.2023 - Current
ICQA Warehouse Associate
Amazon
11.2022 - 03.2023
Customer Service Representative
Jenin Furniture And More
09.2021 - 09.2022
Store Associate
Walmart
06.2020 - 08.2021
Bachelor of Science - Human Resources Management
California State University - Long Beach
Associate of Science - Business Administration
Cerritos College
Associate In Arts - Economics
Cerritos College
Certificate Of Achievement - Secretary/Administrative Assistant
Cerritos College