Jocelyne Rodriguez Navarro
SOUTH GATE,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Background in different working areas and positions. Ability to work under pressure with self-control, restraint and patience. Full-time college student with learned knowledge in business communications and office technology, economics, mathematics and more.
Overview
4
4
years of professional experience
Work History
Wheelchair Driver Agent
Airport Terminal Management
03.2023 - Current
- Ensured compliance with all relevant local, state, and federal transportation regulations while operating wheelchair-equipped vehicles daily.
- Enhanced passenger comfort by maintaining a clean and well-organized vehicle, ensuring a positive travel experience.
- Assisted passengers with boarding and disembarking, providing exceptional customer service and support.
- Participated in ongoing training sessions on topics such as emergency protocols or new equipment usage for continuous skill development as a Wheelchair Driver.
- Ensured timely arrival at destinations by planning efficient routes and promptly adapting to traffic conditions.
- Adhered to all company policies, procedures, and regulations to maintain high standards of performance in the role of Wheelchair Driver.
- Maintained accurate records of trip details, including passenger information
- Increased safety measures by conducting pre-trip inspections and addressing any potential hazards or maintenance issues.
- Promoted a positive atmosphere by engaging in friendly conversation with passengers while respecting their privacy when desired.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Achieved daily preparation for vehicle inspections prior to travel.
ICQA Warehouse Associate
Amazon
11.2022 - 03.2023
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Completed cycle counts and monthly inventory.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Collaborated with other departments to optimize supply chain efficiencies.
- Increased warehouse efficiency by implementing ICQA processes and procedures.
- Resolved discrepancies in inventory records by conducting thorough investigations and adjustments as needed.
Customer Service Representative
Jenin Furniture And More
09.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Updated customers on scheduled deliveries of furniture to homes.
Store Associate
Walmart
06.2020 - 08.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Human Resources Management
California State University - Long Beach
Long Beach, CA05.2026
Associate of Science - Business Administration
Cerritos College
Norwalk, CA05.2024
Associate of Science - Economics
Cerritos College
Norwalk, CA05.2024
Associate of Arts - Business Communications
Cerritos College
Norwalk, CA05.2024
Skills
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Active Listening
- Data Entry
- Reading Comprehension
- Delivery Scheduling
- Filing
- Clerical Support
- Customer Service
- Fluent Bilingualism
- Microsoft Office
- Document and Records Management
- Problem-solving abilities
- Quality Control
Accomplishments
- Have achieved high honors as a college student including President's honors list as well as Deans list
- Have a cumulative GPA of 3.7
- Able to manage going to school full-time while also working full-time and still receiving honors in grades which shows time management skills, dedication and perseverance.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wheelchair Driver Agent
Airport Terminal Management
03.2023 - Current
ICQA Warehouse Associate
Amazon
11.2022 - 03.2023
Customer Service Representative
Jenin Furniture And More
09.2021 - 09.2022
Store Associate
Walmart
06.2020 - 08.2021
Bachelor of Science - Human Resources Management
California State University - Long Beach
Associate of Science - Business Administration
Cerritos College
Associate of Science - Economics
Cerritos College
Associate of Arts - Business Communications
Cerritos College
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