Jocelyn Herrera
623 Ironwood Drive, Winterhaven,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Crew Member
Jersey Mike's Subs
Yuma, AZ
07.2024 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Food Service Team Member
Jacks or Better Event Planning and Catering
Yuma, AZ
02.2021 - Current
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Prepared dishes for catering events or during high-volume shifts.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Cleaned and sanitized kitchen equipment, utensils and work stations
- Prepared meats, vegetables or desserts according to orders or instructions.
- Prepared workstations with ingredients and tools to increase efficiency.
Insurance Agent
Primerica
Yuma, AZ
11.2019 - 03.2021
- Assessed customer risk levels and recommended appropriate coverage options.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
Retail Sales Associate Cashier
Cracker Barrel
Yuma, AZ
09.2015 - 05.2020
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Processed customer purchases and returns via cash and credit card.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Counter Clerk
Imperial Sand Dunes Recreational Area
Imperial, CA
06.2015 - 04.2020
- Processed order transactions and handled debit and cash operations.
- Offered information regarding historic sites and camping information
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Education
High School Diploma -
Yuma High School
Yuma, AZ05.2015
Skills
- Staff leadership
- Teamwork
- Accuracy and efficiency
- Health Code Compliance
- Safety
- Performance Improvement
- Verbal and written communication
- Creativity and Innovation
- Time Management
Timeline
Crew Member
Jersey Mike's Subs
07.2024 - Current
Food Service Team Member
Jacks or Better Event Planning and Catering
02.2021 - Current
Insurance Agent
Primerica
11.2019 - 03.2021
Retail Sales Associate Cashier
Cracker Barrel
09.2015 - 05.2020
Counter Clerk
Imperial Sand Dunes Recreational Area
06.2015 - 04.2020
High School Diploma -
Yuma High School
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