Jocelyn Kelley
Wilmington,DE
Summary
Dedicated Office Assistant and Unit Secretary with over 8 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Epic and history achieving high data output.
Overview
11
11
years of professional experience
Work History
Office Assistant
Christiana Care Health System
Chadds Ford, PA
06.2025 - Current
- Coordinated daily office workflows, supporting patient-facing staff and maintaining smooth administrative operations.
- Scheduled appointments, updated calendars, and balanced competing priorities to support clinical teams.
- Managed telephone inquiries, routed messages, and resolved routine requests with accuracy and professionalism.
- Entered confidential data into electronic records, ensuring completeness and consistency across files.
- Trained new support staff on office procedures, recordkeeping standards, and customer service expectations.
- Improved administrative efficiency by streamlining workflows and reducing delays in routine office tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
PATIENT CARE SECRETARY
Crozer- Keystone Health Network
Upland, PA
03.2018 - 05.2025
- Maintained accurate patient records and ensured compliance with HIPAA regulations
- Managed patient appointment schedules and coordinated with healthcare providers to ensure timely care delivery
- Greeted patients and facilitated smooth check-in/check-out processes to enhance patient experience
- Streamlined communication processes between healthcare providers to enhance patient care.
- Organized and maintained office supplies and medical forms to support efficient office operations.
- Assisted medical staff with patient check-in and triage to ensure timely patient flow.
- Organized and maintained office supplies and medical forms for efficient operations.
MEDICAL RECEPTIONIST
Crozer Keystone Women's Health
Upland, PA
09.2015 - 03.2018
- Managed patient scheduling and appointment confirmations to optimize office workflow in a busy medical environment
- Addressed patient inquiries and concerns with professionalism and empathy, enhancing patient satisfaction
- Maintained accurate patient records and ensured compliance with HIPAA regulations
- Processed insurance claims and verified patient insurance coverage
- Coordinated with healthcare providers to facilitate seamless patient care and timely follow-up
- Utilized electronic health records (EHR) systems to update and retrieve patient information
- Assisted in medical billing and coding tasks to enhance revenue cycle management
- Trained new staff members on front desk operations and patient interaction protocols
Education
ASSOCIATE DEGREE - HEALTH INFORMATION TECHNOLOGY
Pennsylvania College of Technology
Williamsport, PA08-2015
Bachelor of Science - Health Sciences
Wilmington University
New Castle, DE05-2028
High School Diploma -
Mt Pleasant High School
Wilmington, DE08-2012
Skills
- Excellent communication skills
- Strong organizational abilities
- Proficient in medical terminology
- Attention to detail
- Ability to multitask
- Customer service orientation
- Familiarity with healthcare software
- Compassionate and empathetic demeanor
- Ability to handle sensitive information confidentially
Timeline
Office Assistant
Christiana Care Health System
06.2025 - Current
PATIENT CARE SECRETARY
Crozer- Keystone Health Network
03.2018 - 05.2025
MEDICAL RECEPTIONIST
Crozer Keystone Women's Health
09.2015 - 03.2018
Bachelor of Science - Health Sciences
Wilmington University
ASSOCIATE DEGREE - HEALTH INFORMATION TECHNOLOGY
Pennsylvania College of Technology
High School Diploma -
Mt Pleasant High School