- Mindfulness Practices
- Exploring various forms of art, such as writing, painting, and music, to nurture creativity and personal growth
- Learning new cooking techniques and expanding my culinary skills
- Fundraising Events
- Reading
- Gym Workouts
- I enjoy cooking for friends and family gatherings
Jocelynn Cooper
Venus,TX
Summary
Detail-oriented professional with expertise in customer service and multitasking. Known for reliability and effective communication, has successfully handled high-pressure situations while maintaining service quality and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bartender
Branded Burger Co.
02.2025 - Current
- Prepared and served a variety of beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in training new staff on cocktail preparation and customer service standards.
- Processed transactions accurately, handling cash and credit payments efficiently.
- Engaged with patrons to create a welcoming atmosphere and foster repeat business.
- Managed high-volume customer service for up to 30 patrons during special event nights and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Restaurant General Manager
Twisted Sisters Tap House
11.2024 - 02.2025
- Managed daily operations, ensuring efficient service and adherence to health standards.
- Developed and implemented training programs for staff, enhancing team performance and customer satisfaction.
- Oversaw inventory management, optimizing supply levels to reduce waste and maintain cost efficiency.
- Analyzed sales data to identify trends, adjusting menus and promotions to maximize revenue opportunities.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Coordinated with vendors to negotiate contracts, ensuring quality products at competitive prices.
- Led team meetings focused on operational efficiency and strategic goal alignment for restaurant growth.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Retail Sales Associate Cashier
Academy Sports + Outdoors
05.2024 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction.
- Collaborated with team members to achieve daily sales goals and objectives.
- Implemented promotional displays, increasing product visibility and sales engagement.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Server
LSA Burger
01.2024 - 05.2024
- Delivered exceptional customer service, managing orders and addressing inquiries efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Implemented upselling techniques to boost sales and improve customer satisfaction.
- Resolved customer complaints promptly, ensuring positive dining experiences for all guests.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
General Manager
Layne's Chicken Fingers
11.2022 - 05.2024
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Implemented cost control measures to optimize inventory management and reduce waste.
- Coordinated marketing initiatives, increasing brand visibility and customer engagement.
- Managed financial planning, improving budget adherence and profitability.
- Analyzed sales data to identify trends, informing strategic decision-making for menu development.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Medical Receptionist
Trend Healthcare
01.2022 - 11.2022
- Assisted in front office operations, improving patient check-in efficiency by implementing streamlined processes.
- Collaborated with medical staff to address patient inquiries and resolve issues effectively.
- Developed communication protocols that enhanced patient relations and satisfaction scores.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Shift Manager
Jersey Mike's Subs
01.2021 - 01.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Balanced work responsibilities with academic commitments throughout the school year, excluding summer residency in Las Vegas.
Receptionist
Taxes and More LLC
05.2020 - 08.2020
- Managed front desk operations, ensuring efficient appointment scheduling and patient check-ins.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and tax professionals, enhancing client satisfaction.
- Maintained accurate records of client interactions and appointments using CRM software.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted in operational tasks and client interactions at family tax firm over two consecutive summers.
Education
High School Diploma -
Mesquite Academy
Mesquite, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Responsible alcohol service
- Complex Problem-solving
- Memory retention
- New hire training
- Inventory
- Basic accounting
- Able to stand 12 hours
Interests
Timeline
Bartender
Branded Burger Co.
02.2025 - Current
Restaurant General Manager
Twisted Sisters Tap House
11.2024 - 02.2025
Retail Sales Associate Cashier
Academy Sports + Outdoors
05.2024 - 11.2024
Server
LSA Burger
01.2024 - 05.2024
General Manager
Layne's Chicken Fingers
11.2022 - 05.2024
Medical Receptionist
Trend Healthcare
01.2022 - 11.2022
Shift Manager
Jersey Mike's Subs
01.2021 - 01.2022
Receptionist
Taxes and More LLC
05.2020 - 08.2020
High School Diploma -
Mesquite Academy