Jocelynn Fixico
Reno,NV
Summary
Dedicated and driven professional with a strong work ethic and a passion for helping others. Consistently exceeds expectations while completing tasks efficiently and punctually, even in challenging situations. A proactive self-learner thriving in roles that require adaptability and resourcefulness, particularly when training opportunities are limited. Seeking a full-time position that values skills and contributions while fostering personal and professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Assistant
Sierra Eye Associates
08.2020 - Current
- Starting August 2020, conducted various diagnostic testing as a technician, contributing to accurate patient assessments
- Selected to join retina clinical research team after 6 months to conduct Best Corrected Visual Acuity testing for clinical trial patients, supporting research accuracy
- Promoted to lead retina physician’s executive assistant, front desk lead, and medical assistant after 2 years, demonstrating strong performance and versatility
- Schedule meetings for retina physician, coordinate patient appointments, and lead front desk staff to ensure efficient clinic operations
- Lead and train new and existing front desk staff, introduce new procedures, and de-escalate situations to maintain a positive work environment
Starbucks Supervisor
Eldorado Resorts
08.2018 - 03.2020
- Promoted from Starbucks barista to supervisor within first year, demonstrating leadership and reliability
- Managed two Starbucks cafes in Eldorado and Silver Legacy casinos with 25 employees, ensuring smooth daily operations
- Handled food and supply orders, scheduling, and resolved customer and staff complaints to maintain service quality
- Oversaw food and retail inventory and addressed POS issues, supporting accurate transactions and inventory control
Education
High school diploma -
Reno High School
Reno, NV06.2015
Skills
- Meeting Coordination
- Microsoft Office, Word, PowerPoint, Excel
- Communication skills
- Supervising Experience
- Good Clinical Practice
- Conflict Resolution
- Computer skills
- Clinical Research
- Staff Training
- Inventory Management
- Research
- Administrative support
Accomplishments
- Lead a full conversion from paper medical records to electronic medical records for thousands of patients. Including new software implementation and training for staff.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Working internally on schedules to minimize wait times with calculation and organization. Managed to cut wait times for appointments by 50%. Resulting in higher volumes of revenue.
Certification
- Good Clinical Practice (GCP) March 2026 to March 2028
- Good Clinical Practice is an international ethical and scientific quality standard for designing, conducting, recording, and reporting trials that involve human subjects. Compliance with GCP ensures the protection of participants' rights, safety, and well-being, while guaranteeing the credibility and accuracy of the trial data.
- Original date of certification was February of 2021.
- Certified Fitness Instructor
- Certified Yoga instructor in Vinyasa practice.
- Driver's License
Languages
English
Timeline
Executive Assistant
Sierra Eye Associates
08.2020 - Current
Starbucks Supervisor
Eldorado Resorts
08.2018 - 03.2020
High school diploma -
Reno High School
Additional Information
Authorized to work in the US for any employer