Jocelynn Yarbury
Augusta
Summary
Dynamic customer service professional and excelling in customer relations and conflict resolution. Demonstrated strong decision-making aptitude and proficiency in Microsoft Office Suite, enhancing operational efficiency and ensuring customer satisfaction. Committed to delivering exceptional service and fostering positive client experiences.
Overview
1
1
year of professional experience
Work History
Cashier/Customer Service Representative
Great American Cookies
08.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Answered phones
Receptionist/Office Clerk
Inner City Care
06.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Westside High
Augusta, GASkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Complex Problem-solving
- Decision making aptitude
- Professional telephone demeanor
- Administrative support
- Microsoft Office Suite
- Computer proficiency
- Data Entry
Timeline
Cashier/Customer Service Representative
Great American Cookies
08.2025 - Current
Receptionist/Office Clerk
Inner City Care
06.2024 - 08.2024
High School Diploma -
Westside High
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