JOCEYLN AVILES
Midland,TX
Summary
Dynamic manager with a proven track record at Carls Jr, enhancing customer satisfaction through effective communication and conflict resolution. Skilled in data entry and multi-tasking. I successfully optimized operations, reduced waste, and mentored a high-performing team. Bilingual in Spanish, I excel in fostering relationships with diverse clientele.
Overview
4
4
years of professional experience
Work History
Manager
Carls Jr
Midland, USA
09.2021 - Current
- Work prioritization
- Effective communication
- Multitasking
- Active listening
- Fluent bilingualism
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Criminal Justice
Midland College
Midland, TX05-2026
High School Diploma -
Midland Senior High School
Midland, TX05.2024
Skills
- Customer service
- Computer skills
- Team collaboration
- Positive attitude
- Organizational skills
- Data entry
- Spanish translation
- Effective communication
Professional Background Summary
Dynamic manager with a proven track record at Carls Jr, enhancing customer satisfaction through effective communication and conflict resolution. Skilled in data entry and multi-tasking. I successfully optimized operations, reduced waste, and mentored a high-performing team. Bilingual in Spanish, I excel in fostering relationships with diverse clientele.
Professional Development
- Business Management
- Training in Microsoft and computer documents
Languages
Spanish
Full Professional
English
Native/ Bilingual
Timeline
Manager
Carls Jr
09.2021 - Current
No Degree - Criminal Justice
Midland College
High School Diploma -
Midland Senior High School
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